Yahoo Mail

[chokkie]

is anyone else having trouble with Yahoo mail? All the rest of the stuff on our desktop system is working, except Yahoo Mail... but Yahoo mail is working on our laptop and on the i.pad ..... can't send emails, can't delete emails, nor can we move emails to another folder - and also, it's as if it's wipe all the emails from further than one week ago .... any ideas folks? Does anyone know if there's a problem at the Yahoo end? We've tried all the usual stuff like logging off and logging back on again - still the same? Cheers, Chox.

[Buenchico]

Clearing your browser's cache will probably fix the problem.

Should you need them, you can find instructions for all of the most popular browsers here:
https://kb.iu.edu/d/ahic

[chokkie]

sorry, buenchico, what do you mean by the browser's cache? thanks, chox.

[Buenchico]

Your web browser (Internet Explorer, Edge, Firefox, Chrome or whatever) retains certain data every time you visit a website in its 'cache'. After a while the cache can get 'clogged up'. The usual symptoms are when a frequently used website stops responding normally. That most commonly occurs with video streaming websites (e.g. Youtube or Netflix) and with webmail sites (such as Yahoo or Gmail).

It's therefore a good idea to empty your browser's cache every so often (and certainly when you find a particular website isn't responding normally). The instructions for clearing a browser's cache are different for each browser but the link I've provided covers all of the main ones. (If you're still stuck though, please tell me which web browser you're using).

[chokkie]

many thanks buenchico. Hubby's going to try that later this morning - or we might take off the browser icon (Chrome) and re-install it. See what happens. Will keep you posted. Cheers, Chox.

[chokkie]

Hi, chox here again .... just tried deleting the browser's cache, but didn't make a ha'porth of difference. Still can't do anything on Yahoo Mail .... everything else (including the rest of the Yahoo stuff) is fine and working well. Will try deleting the Chrome icon and see what happens after that! Cheers, Chox.

[Buenchico]

Try resetting Chrome:
https://support.google.com/chrome/answer/3296214?hl=en-GB

[chokkie]

Thanks buenchico, will do this later. Off out now. Cheers again, Chox.