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thankyou all for your suggestions. Chuckfickens, I am pretty sure that my e-mail files - as opposed to my inbox - are stored on my computer not at Virgin. When you get a new computer, all your old files don't reappear, surely? sp1214, I have bad experiences with restore point, - if there is something wrong in my registery, a corrupt file or whatever, then will restore point have any effect? The problem at first was that flash player would not load and I couldn't see various videos etc. I uninstalled it and reinstalled it according to the Adobe suggesons and it wouldn't install.Now I have installed it but I still get error messsages saying it's not there and that Java Script is not turned on - which it is. It's driving me mad!!!!!!!!!!!!