Kaspersky Problem

[mikey4444]

Sorry to bring this up again, but I seem to have a problem here. I have used Kaspersky for a few years. I paid for the 2014 edition update, and its all installed on my PC OK. But it is has stopped loading on start-up, and the icon is not appearing in the bottom right-hand side of my screen.

I can locate Kaspersky under "all programs" but when I double click on it to start it up, nothing happens. It could be that I have picked up a virus which is disabling the program on my PC.

If I switch the PC off and on a few times, it appears to load properly
( sometimes )

Any idea of what I need to do here ? My OS is Vista, and I also have Malwarebytes installed.

[redman41]

Uninstall it and then re-install their Trial version from their own Site if satisfied with this Product.
I'm quite happy with MSE (Free) which does a good job for me.

[Old_Geezer]

I had that issue a while ago. Their support team guided me, via e-mail, through downnloading and running stuff in order to fix it.

[mikey4444]

Thanks guys. I have an awful feeling that there is a virus, or bug somewhere that Malwarebytes, and Kaspersky between them can't find.

[redman41]

Update your Malwarebytes and do a Threat Scan (Short Scan)

[mikey4444]

Done it just now...I shall have to watch this very carefully. Bl**dy hackers !

[HansUrbancka]

You may need to contact Kaspersky, as O_G did ^^ :-

http://www.kaspersky.co.uk/contact-us

Hans.