News2 mins ago
Norton Anti virus problem??
11 Answers
My mum is having trouble with he computer everytime she starts up her computer it say's - 'You are at risk with your anti virus' click on this balloon to sort the problem.
When she does it tells her - anti virus software - 'check status' it says that norton anti virus is installed but it status in 'unknown' and 'click recommendations for suggested actions to take'
When clicked it says to check it is installed - which we believe it is and it said it was. And also it gives you a check box to allow you to choose to monitor the security yourself as apposed to the computer warning you when their is a problem - this off course does not seem to solve the problem as it is warning her of a problem with the software itself.
I am not sure whether the software needs updating as I think it was probably given to her with her pc 2 years ago. If it does need updating with is the cost and where can she get it from as when I go to the norton site it just seems to sell me new full packages.
If anyone can help her out of this annoying situation that would be great.
When she does it tells her - anti virus software - 'check status' it says that norton anti virus is installed but it status in 'unknown' and 'click recommendations for suggested actions to take'
When clicked it says to check it is installed - which we believe it is and it said it was. And also it gives you a check box to allow you to choose to monitor the security yourself as apposed to the computer warning you when their is a problem - this off course does not seem to solve the problem as it is warning her of a problem with the software itself.
I am not sure whether the software needs updating as I think it was probably given to her with her pc 2 years ago. If it does need updating with is the cost and where can she get it from as when I go to the norton site it just seems to sell me new full packages.
If anyone can help her out of this annoying situation that would be great.
Answers
Best Answer
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For more on marking an answer as the "Best Answer", please visit our FAQ.i think the status unknown thing is just because windows securty centre can check with different software firewall/anti-virus etc to see if its working properly however, older anti-virus' arnt compatible with this so windows cant tell ifs its working properly hence the status unknown, i think the security centre comes with service pack 2 so if this balloon is something knew it may be that the service pack has just been installed. if the anti-virus is 2 years old though id suggest updating
If it does need updating (sounds likely), I'd suggest updating to the following three:
AVG Free
Kerio Personal Firewall
Adaware Personal
Combined they'll do just a good a job at protecting her computer (probably better in my opinion than Norton), and they're free.
AVG Free
Kerio Personal Firewall
Adaware Personal
Combined they'll do just a good a job at protecting her computer (probably better in my opinion than Norton), and they're free.
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I don't think Kerio is free!
http://www.sunbelt-software.com/Kerio.cfm
But Comodo is, and is very good. Your firewall strength can be checked at www.grc.com
Shields up test.
http://www.sunbelt-software.com/Kerio.cfm
But Comodo is, and is very good. Your firewall strength can be checked at www.grc.com
Shields up test.
I had enormous trouble with Norton so in the end I lifted it completely and was recommended to use AOL's antivirus protection. I don't usually like AOL and never use it as a provider but their antivirus software's ok - and it's free.
http://daol.aol.com/safetycenter/virus
http://daol.aol.com/safetycenter/virus