Quizzes & Puzzles10 mins ago
Are there any reliable Broadband suppliers?
19 Answers
Ive heard and read so many horror stories, payment irregularities, terrible technical support, slow, or even no connection speed, etc etc, I am put off everyone after a little research on Google!
Surely there must be some who can provide a good service, (without costing a fortune).
Surely there must be some who can provide a good service, (without costing a fortune).
Answers
Best Answer
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For more on marking an answer as the "Best Answer", please visit our FAQ.People are very quick to make their complaints known and like others to know about it.
When things are going as they should, or even better than expected, people on the whole don't go to the same lengths to give praise where it is due.
Hence the very unbalanced views on the internet in respect of ISPs. Remember that ISPs have thousands and thousands of happy customers for ever few complainers.
I am happy with Virgin - I have broadband and television (don't need a phone line as I use Skype).
When things are going as they should, or even better than expected, people on the whole don't go to the same lengths to give praise where it is due.
Hence the very unbalanced views on the internet in respect of ISPs. Remember that ISPs have thousands and thousands of happy customers for ever few complainers.
I am happy with Virgin - I have broadband and television (don't need a phone line as I use Skype).
I have no idea about their technical support - in all the years I've been with Telewest and Virgin I've never needed to use it.
Customer service is okay in my view. As I don't have a landline it would be expensive for me to call their non-geographical number, so they have given me a geographical number to call instead. I have only had to call them about billing problems, soon sorted.
Customer service is okay in my view. As I don't have a landline it would be expensive for me to call their non-geographical number, so they have given me a geographical number to call instead. I have only had to call them about billing problems, soon sorted.
can I just point out that it doesn't matter which ADSL broadband supplier you use you are still getting broadband over the same telephone line and from the same phone exchange so if you have a problem on your line (which is the reason for most broadband faults) you are going to have that fault no matter what ISP your with.
Ethel is quite correct that people post all their horror stories on the web for all to see when they have a problem, but for each person that has problems there is probably a few thousand that it works perfectly for that you will never read about.
Ethel is quite correct that people post all their horror stories on the web for all to see when they have a problem, but for each person that has problems there is probably a few thousand that it works perfectly for that you will never read about.
of course they do Chuck but i have had the decency of never mentioning TalkTalk charged me �164 for a service they never managed to give me. Not to mention the 3 weeks without broadband . They even threatened court action when i stopped the direct debit . My reaction to threats like that is always get on with it.
what does annoy me is they can affect you credit rating when it is them that is at fault
what does annoy me is they can affect you credit rating when it is them that is at fault
I like BT ... just thought I'd say that...
never any problems or horror stories ... my one fault (O/s wires blown down) was fixed in 2 days
and I get a full 8Mb
(with realtime download speeds up to 6.5Mb)
I wouldn't say they are particularly good ... but from what I've seen ... they are nowhere near as bad as many of the others.
never any problems or horror stories ... my one fault (O/s wires blown down) was fixed in 2 days
and I get a full 8Mb
(with realtime download speeds up to 6.5Mb)
I wouldn't say they are particularly good ... but from what I've seen ... they are nowhere near as bad as many of the others.
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