Please acknowledge that I am not a Techie so could be on the wrong track.
AlBags has given you a few clickable links which are most useful. However from my quick look at them it would seem to be that you need to have an up-to-date Browser.
Consequently, whilst I may not know the answer, perhaps Al or other computer experts on AB will comment further, if you say what is your Browser.
I have Firefox as my default, but could engage , if required, Google Chrome, Opera and the one I dislike Internet Explorer.
Ron.
Ron.