Geographically

[stewey]

I'm lost. For some reason I cannot access "Google Earth" now; I used to be able to with no problem. I'm using Windows XP, Firefox, and AVG (new version). Any help would be really appreciated.

[tamborine]

Do you want the link ?

[00Lisa00]

Google updated GE around the 26/2/13 the 7.0 version. you can try and download it again or do a search for it on your pc. it should be under All Programs.

[AB Editor]

What do you mean by "cannot access"? - You can't find it? It wont load?

You can download it here, should you need to:

http://www.google.co.uk/intl/en_uk/earth/index.html

[stewey]

I used to able to just double click on the desktop icon and get Google Earth. The last few days I can't, so I deleted the program and tried to download it again: I can't. Think it must be the antivirus program I have...Back to using the atlas I guess. Thanks for trying to help, people.

[society]

Turn the firewall off and try downloading it again. I had similar problem and this worked for me. Remember to turn on the firewall after you've finished.

[stewey]

How do you turn it off and on, society?

[society]

- click start
- control panel
- windows firewall
- select off

I too use XP

[stewey]

I did that, society, and it didn't work. Thanks anyway.

[society]

Check to see if the previous download is completely removed. If not, remove all traces and start again.

[stewey]

I did everything that you suggested; however, all I get is a message: "Google Earth has encountered a problem and needs to close. We are sorry for the inconvenience.".

[tamborine]

You might be able to reinstall at Control Panel-Add & Delete, IF its listed

OR search your Programs & Files