What The H*** Do I Do Now?
I sent the letter below to Barclays, detailing the list of my attempts to re-claim PPI from them which have inexplicably been ignored.
What can I do next? I can't go to the Ombudsman, as they haven't replied to any of my Questionnaires. I rang again at the end of Sept and Yes, they had the claims and would reply to me. I am still waiting.
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Barclays Bank
Customer Relations
27/08/13
Leicester
LE87 2BB
Dear Sirs,
On the advice of one of your Customer Relations Managers at my local Barclays Branch, I write to strongly complain about the treatment I have had, or lack of it, from your PPI Claims Team. It is a catalogue of shoddy and careless attitudes by your employees, dating back to February of this year.
I shall list the events in chronological order, as follows.
*21/02/13 I completed the PPI Questionnaire Form and posted it, Recorded Delivery to you. I waited for roughly 4 weeks, but heard nothing. I rang your department and was told that they couldn’t discuss with me, over the telephone any claim, and that I had to visit my local branch where they would verify my identity and ring you from there. I visited my local branch and was told that I should go away and wait the stated 8 weeks for a reply. 8 weeks came and went and still I heard nothing.
* 24/04/13 I again visited my local branch and this time had a meeting with the Manager. He verified who I was and registered the death certificate of my late husband with the bank. I completed another questionnaire and sent it to you again, with my proof of identity and my late husband’s Death Certificate……Silence from Barclays PPI Claims Dept.
* 05/06/13 I wrote a letter of complaint, addressed to CRU, 1234, Pavilion Drive, Northampton and again got No reply.
* 19/06/13 In desperation, I rang Barclaycard HQ in Northampton and spoke to a very polite young man. He identified my husband’s card and then told me also of 2 loans that had been taken out in 1999 - 2001 and 2001 – 2005. Whilst I was on the phone to him, he physically sent an email to the correct department for me and assured me that I would be contacted asap…..Guess what??? Nothing happened.
*04/07/13 I rang again and spoke to a young lady called M**** who again, whilst I was on the phone, “escalated” my complaint, telling me that she could see my registered complaint on the system. Guess what???? Nothing happened.
* 23/07/13 I visited my local branch again and this time the Customer Service Manager rang Barclaycard PPI at 13.45 and spoke to a lady called A*****, who promised to look into my claim and get back to me…Guess what??? Nothing happened.
* 02/08/13 I visited my local branch again and the Customer Relations Manager rang Barclaycard PPI again and spoke to a gentleman called T*** at 14.55. He promised her that he would send an email to A***** and that she would call me about my claim…..Guess what???? I am still waiting for a call, as of this date, 27/08/13.
I cannot, for the life of me understand why my repeated requests for even a Claim Reference Number has not been afforded to me and would urgently request that this takes place.
I look forward to hearing from you, although, quite frankly, I’m not holding my breath.
Yours sincerely,