Bt Broadband

[normchurch]

i just want to caution anyone against having anything to do with bt broadband. i am having a totally diabolical experience with them and they don't seem to give a damn. i am about to rip up the contract and return to plusnet.

[kvalidir]

BT are horrible-we had awful troube with them. We've just moved and are now with EE who seem much better

[sunny-dave]

But plusnet use BT wires to deliver their service - so your 'slow broadband' problems will probably continue ...

[normchurch]

i was with plusnet before i made the stupid decision to move to bt. i never had any problems.

[tonyav]

What sort of problems are you experiencing ?.

[Buenchico]

>>>and return to plusnet

. . . which, of course, is wholly owned by BT!

However you're not alone. The latest Ofcom report states:
"The providers covered here are BT Retail, Sky, TalkTalk Group, Virgin Media and EE. BT generated the highest relative volume of complaints and these related to service faults and complaints handling. EE and TalkTalk Group also received above industry average complaint levels whilst Sky and Virgin Media generated complaint volumes below the industry average. Virgin Media received the lowest relative complaint volumes compared to the other fixed broadband providers that we report on".
http://stakeholders.ofcom.org.uk/market-data-research/other/telecoms-research/complaints/q4-oct-dec-2013/

[Graham-W]

Plusnet is wholly owned by BT but operates as a separate business.

[sunny-dave]

Don't get me wrong - I hate BT with a vengeance - they are a pile of corporate poo, with the customer care attitude of Attila the Hun.

But ... if your problems have developed because of a network fault, then whoever you are with must use the same cable from the exchange to your house ... and the fault will remain.

[tearinghair]

Mine has been fine. The email problems are coming solely via Windows Live mail - unless that's as a result of something BT have done? BT mail is very fast.

[normchurch]

forums show bt is being blasted all over the uk for its slow speeds. and its lack of action to correct this. corporate poo does not begin to cover the situation.

[normchurch]

one answer might be a blistering complaint to oftel.

[venator]

I know so many people with the same experience.

BT seems to have an institutional attitude problem. Not just broadband - telephone connections are the same.

[douglas9401]

I think that even after all these years there's still a monopoly mindset and superiority hangover from the GPO and British Telecom days.
Bakelite phones and party lines, it's all we deserve. :)

[chrissa1]

Everyone has to use a BT line, no matter who you are with. At least that's what I thought.

[Tuvok]

You haven't actually specified your problem.

Do a bt speedtest - then select the further diagnostics.

Post the results on here.

I've been doing this today with a friend on Plusnet.

As has been stated, unless you have cable, you will be using BT's wiring to your exchange. Then you will be using the BT equipment at the exchanges, unless your provider is unbundled, in which case they will have their equipment at the exchange.

[craft1948]

Overall I like BT. I've had a couple of broadband problems which have been quickly resolved, and I've never, ever, in 40 years had a phone problem.
I wasn't happy when they started charging me for caller ID and 1571 though..........

[SpikeyBush]

I had to get the ombudsman involved to sort out BT's incompetence. BT may be the fastest but if the customer support isn't there then what is the point? My internet is now provided by a small firm in Dundalk, they are not the cheapest but I still get the fastest broadband that is available in this area and their customer service is fantastic. They are called Digiweb. Would recommend to anyone.

[fiesata]

I don't have BT but am annoyed that they haven't bothered to install Fibre where I live despite promising to do so by the end of 2013 If I lived in the middle of nowhere I could understand it but I live in one of the most densely populated places in the UK and all other exchanges nearby are fibre enable d- they really want customers like me -not - miss the best ISP BE Broadband who were bought by Sky to close them down I was with BE over 6 years and never had a problem once

[Baldric]

been with BT for years, have had a couple of problems but they have usually been resolved with a 'phone call, overall I like 'em.

[tamborine]

I complained at an excessive bill. BT put me on a cheaper tariff & sent me a free BT Youview TV box that records. Their call service was excellent tho I had the scotsman talk slower, mmmmm he sounded gorgeous ;)