Fibre Optics Broadband

[johnny37]

We have just had broadband upgraded. We have three laptops. For some reason the wi-fi printer had to be re-installed. Now two laptops have internet and printer connection. For the third one it refuses to complete the printer re-instal and we have neither internet nor printer connection. Can anyone think of a reason/solution to this? Should have got the Openreach engineer to do it when he was here but they are a pain to get back.

Thanks

[SlackAlice]

Has the third laptop got Wi Fi switched on?

[Tuvok]

You will need to connet the laptop to the new router. You will have a wifi password and there may be a button you have to press on the router.


Who are you wit and what router is it?

[HansUrbancka]

It will cost an arm and leg if you call out Openreach.

What makes and models are involved.? I assume they worked before you had the Broadband update.

Hans.

[Buenchico]

Let's get one thing clear to start with:
Your laptops don't communicate directly with your printer. It's only your router that talks directly to the printer. (Since you've got a new router, that's why your printer had to be told how to communicate with it). Then any computer that can also talk to your router can use it to communicate with the printer. (Obviously, those computers must have the printer's driver software on them but, since it worked before, the troublesome laptop clearly has).

So you've got one problem, not two. (i.e. if you can get your laptop to talk to the router it will be able to use both the internet and your printer straight away).

You've not told us which version of Windows the laptop has on it, so I'll guess at Windows 7 (although over versions of Windows might be fairly similar). Take your mouse down to the right hand corner of the screen and locate the icon for internet connections. Click to see whether your laptop thinks it's got a connection or not.

If there's no connection shown, look for your router's name in the list of available connections and click to connect using it. You'll need to enter the password you should have been given for it. You should also ensure that 'connect automatically' is checked, so that you won't have to go through the connection process every time the laptop is started.

If there is a connection shown, but you simply can't use it, try resetting the laptop's TCP/IP stack. (It usually fixes such problems):
http://support.microsoft.com/kb/299357

[johnny37]

Thanks for the replies. Weve been through the set-up several times with the TalkTalk technical help desk. Everything says it should be working. We still have two laptops working and one which says it should but is not. I have to say I am impressed with the speed. We are now getting 28mps about 5x what it was before but with no annoying breaks or 'hanging' delays in the signal. TalkTalk are sending round a technician free of charge to check the rogue laptop.