Hc4361 Or Hymie..........are You On Here Today Please.?

[lilacben]

I have recieved the ...just would like some help please.? Many thanks Brenda

[hc4361]

I'm here.

[lilacben]

Hi again hc.. I have the CD here that hymie said about but when I put it into my computor and go onto computor....there is a page that comes up windows 8........Service Pack setup 2 and service pack setup 3 I have been told to double click on the service pack 2 first.... when I do this the computor makes a noise and the disc seems to be running... but it just goes on and on... Should I just leave it? will it take a long time? many thanks Brenda x

[hc4361]

Sorry, Brenda, I have no idea. I hope Hymie sees this as he has used the disk himself.

Have you tried to install service pack 1 from here?
http://www.microsoft.com/en-us/download/details.aspx?id=19751

[lilacben]

Hi no it will not do it on that one? sorry

[hc4361]

What happens when you try?

[lilacben]

it says setup has detected that the service pack version of the system installed is newer thst the update you are applying to it . you cn ly install this update on service pack 1

[hc4361]

Hmmmm. Try service pack 2
http://windows-xp-service-pack-2.soft32.com/

[Hymie]

I thought your laptop was running XP, not Windows 8.

[hc4361]

It is running XP

[lilacben]

ok I am now getting Extracting Files.... it doenst seem to have moved for ages now....oh having said that just looked and it is moving.... will let you know how I get on.. thankyou again Brenda

[lilacben]

Oh just another thing... when I looked on propertise it said Service pack 2 so maybe I had download it after all earlier.?

[hc4361]

Fingers crossed, Brenda

[hc4361]

Oh! That is good. Just pack 3 and all should be good.

[lilacben]

Well after all this time it has downloaded until the very end and then this came up ...extraction failed date error (cyclic redundancy check)........what can I do now.? many thanks Brenda

[Hymie]

If you can find some way of contacting me confidentially - I'll burn & send you a copy of my disk, which might help.

[hc4361]

If it is 'data' error (not date) that is probably a fault on the cd/dvd you are downloading from.

Try it again and if it still fails ask the seller for another cd/dvd that he has checked.

[hc4361]

Hymie wasn't there when I posted. I'd go with Hymie's suggestion :)

Just create any old gmail address for posting here so that Hymie can contact you

[lilacben]

Thankyou both for your replies....I contacted the person who I got the dixc from and he gave me a microsoft sight to go on to check my Hard Drive...Which I have done...it did find errors. but when I put the disc in again...I did the service pack set up 2 again... which went in fine but when I tried setup 3 it went to the end nearly again and came up with the same message as before. extraction failed.....cycle redundency check..... Do you think I should get my computor looked at the computor shop.? x

[lilacben]

Sorry forgot to say I havnet got an old email account.? Can you think of any other way I can send it.? Brenda x

[hc4361]

Create a new email account at gmail.

https://accounts.google.com/SignUp

I still think it is the disk that is the problem, not your hard drive.