ChatterBank0 min ago
Kaspersky Internet Security
17 Answers
I have used Kaspersky for the last 5 years, for all my 3 computers, and have found it to be trouble free, until now. It has stopped updating. The update
page says ::::
"Updating databases and the the application (0%) and the status is connecting to server. Does anyone know why it is proceeding to update as usual ?
page says ::::
"Updating databases and the the application (0%) and the status is connecting to server. Does anyone know why it is proceeding to update as usual ?
Answers
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Mikey, I just got Kaspersky so I looked at your post etc and then found this
http://
I have no idea what any of it means or if it's out of date but may help !
http://
I have no idea what any of it means or if it's out of date but may help !
It sounds like I'm saying Kaspersky has given my al sorts problems but the reality I've used it for years and had just a couple of issues during that time. I suspect your best option is to contact them first for an opinion, but when I've re-installed as best I recall I had no issues. Contacting them may well encourage them to update you to their latest all singing all dancing version. It allows them to be more familiar with the latest logs you upload and spot anything that needs setting.
I have just had a reply from Kaspersky, a very polite and helpful one at that. They have told me that my 2012 edition is now outdated and no longer supported. Seems logical, although why it wasn't "outdated" in 2013 and 2014, and in April this year, when I renewed my subscription is beyond me.
They have sent me detailed instruction on how to uninstall my 2012 edition and reinstall the 2015 one.
But if they had sent me an email, or incorporated a proper error message when I tried to update the databases 2 days ago, I wouldn't have had to put a request in for help. They must have millions of people like me that bought the product in 2012, have been renewing my subscription every year, but found themselves in this problem when the system automatically tried to update a few days ago.
They have been very prompt and helpful with advice but they could have saved themselves no end of bother if they had notified me in the first place. Doesn't seem to me to be the right way to run a business !
They have sent me detailed instruction on how to uninstall my 2012 edition and reinstall the 2015 one.
But if they had sent me an email, or incorporated a proper error message when I tried to update the databases 2 days ago, I wouldn't have had to put a request in for help. They must have millions of people like me that bought the product in 2012, have been renewing my subscription every year, but found themselves in this problem when the system automatically tried to update a few days ago.
They have been very prompt and helpful with advice but they could have saved themselves no end of bother if they had notified me in the first place. Doesn't seem to me to be the right way to run a business !
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