Help- Help

[jennyjoan]

McAfee Antivirus have emailed me to say that they have renewed my subscription of £39.99 - I never said they could and I certainly don't want to pay that price. I looked in my bank account and at the moment they haven't taken it out but I suspect it will be out tomorrow.

It says in email if you want to cancel go into MY ACCOUNT (which I cannot find) anybody help me please.

[jennyjoan]

didn't see your answer TUVOK - I am with BT - but is it too much hassle or does anybody have to come out etc. thanks

[Tuvok]

Let me look in my BT account for how to do it.

[Tuvok]

Log in to MyBT

You should now see the MY BILL section.

Scroll down, you shoud then see MY PRODUCTS.

Scroll down to MY EXTRAS - its there.

[yogi-bear]

Your welcome,JJ
If you do either of the two options I suggested you will have peace of mind that your account has been de-activated and that they shouldn't be able to automatically take money from your account come June 20th.

[yogi-bear]

As long as your sorted now, JJ :-)

[Bazile]

Tuvok

Are you still on your way back from the Delta Quadrant ?

[murraymints]

Avg free !

[yogi-bear]

You can talk her through it how to set up avg free in June, murraymints......you would need a stiff drink :-) x

[jennyjoan]

can I download from the BT now even though I am still under mcafee - when will I start it - would it be very wrong to have 2 antiviruses (just a thought)

[SlackAlice]

Golden Rule
1) Only one Anti Virus at a time. Having more than one running at the same time causes conflicts.

[jennyjoan]

ok

[Lie-in King]

jj - your thread here gives some information & suggestions -

http://www.theanswerbank.co.uk/Technology/Question1416034.html

If you qualify for (and want to use) "BT Net Protect Plus", installing it will automatically remove your existing anti-virus software -

http://bt.custhelp.com/app/answers/detail/a_id/12876/c/7338

[jennyjoan]

thanks lieinking

[jennyjoan]

lie in king - went back to original link and remembered it ok - on further reading and realising that I don't Broadband Infinity - only basic Broadband (I think) it is asking me for £3.70 a month which I don't want to pay just get a free one like anyone else

[Lie-in King]

You would also qualify for the free version if you have either -

Unlimited Broadband extra

BT Total Broadband Option 2 or Option 3

Otherwise, VHG's suggestion that Windows Defender (Windows 8/8.1) will kick in if you deactivate McAfee is a good one.

[jennyjoan]

since I don't get any mail from BT - how can I find out what Broadband am I getting. Thanks

[jennyjoan]

If it is any help I have Windows 8.1 but don't use the apps

[Lie-in King]

You need to log in to "My BT" & scroll down to "My Products"

[Lie-in King]

Windows Defender isn't an app, it's pre-installed anti-virus software