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Returning Item..
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On Thursday I bought a brand new (still in manufacturers packaging) 3 tiered shower rack which had obviously been donated. Last night before removing the packing I noticed probably in manufacture one section of the rack was missing. There was a picture of what it should have been like. I didn't have my receipt but had a copy of my card payment & it still had the charity shop price sticker intact. The manager refused to refund me as I didn't have the receipt which would have a barcode which she would have to scan to process the refund. She said I would have to have goods to the value of it (£8) but their policy is they don't offer credit notes & she made a note of it in a book. I told her it wasn't fit for its purpose & thought I was entitled to a refund but she was having none of that. *** law that my recycle bin was emptied yesterday & it would have been in there. Is she correct in this. Thanks for any advice.
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For more on marking an answer as the "Best Answer", please visit our FAQ.There's no signage "sold as seen" or similar apart from 2nd hand craft sewing patterns which I do sometimes but from there. It is virtually impossible to check these in the shop & I have thrown some away in the past due to them having pieces missing. I'm going to pop down there again shortly about this shower rack...wish me luck!
I've not long been back from the shop & she is not budging!! She's told me again it's impossible for her to give me a refund unless I have the receipt which has a barcode on. She can be quite a nasty woman as some of her past volunteers have found out. I will now ring their head office on Monday & hopefully they will be able to get her to override her decision. It's the principal of it now.
As you say you paid by card you may also wish to contact your card issuer/bank to see whether or not it is possible to make use of the "chargeback" procedure?
This link explains mopre about this:-
https:/ /www.wh ich.co. uk/cons umer-ri ghts/ad vice/ho w-do-i- use-cha rgeback
This link explains mopre about this:-
https:/
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I have just rung the head office of this charity shop & explained my situation. It appears there is a manual refund button on the till which the shop manager should have used to refund my money. I told the lady that the manager is obviously not aware of this & her reply was "she is definitely aware"! Now wondering if I'm not the first to complain about this shop. I expect I will get a frosty greeting when I go there tomorrow!!