Missing E-Mails

[donington]

wonder if any ideas why Im no longer receiving e-mails from my brother-says sent loads

[smurfchops]

Are they in your spam folder. Has he got the correct email address. Is your internet working.

[Buenchico]

Log directly into your email provider's website. (i.e. DON'T use any form of dedicated email app). Take a look there to see if there's a 'Spam', 'Junk' or similar folder. I strongly suspect that your brother's emails are hiding in there. (If they are, open one of them and click on 'Not spam', or whatever your provider labels that option as. Also ensure that your brother's email address is shown in your Contacts list).

If your brother's emails aren't in a folder on your email provider's website it suggest that they're getting blocked by a spam filter further along the chain. That can happen if an internet user is allocated an IP address which has previously been used by a spammer, so get him to change his IP address. (That usually involves nothing more than disconnecting the router from the phone line, waiting for a minute or two and then reconnecting it. If he goes here both before and after doing so he'll be able to check whether his IP address has indeed changed: https://whatismyipaddress.com/ )

[wolf63]

My brother tells me that he doesn't receive all the emails that I send him. It seems that the ones with cat photos instantaneously combust before they hit his inbox.

I'm sorry that I am not very helpful, I am too amazed at the fact that I spelt 'instantaneously' correctly.

[bainbrig]

Another way of giving an email address a good clear-out is to delete it, then add it back again (make sure you’ve got your password handy). Quite often this re-instating clears the blockage and out pour all the stuffed-up traffic.

[Buenchico]

^^^ Bainbrig's advice is sound if you're using a dedicated email client (such as Windows Live Mail or Thunderbird), or something like a mobile app, to receive your email. (Indeed, I've often offered the same advice myself). However it's not going to help if you only use webmail. (Neither will it help if the problem actually lies with spam filters somewhere along the email chain).