Contacting Bt

[andy-hughes]

I am trying to get hold of BT to discuss renewal of my broadband contract.

Their on-line chat service is disabled, and 150 rings out for over twenty minutes before even my considerable patience is exhausted.

Anyone have any ideas how I can get them to communicate?

[Tilly2]

e-mail?

[andy-hughes]

Tried that - got a response from BT Retail - telling me to ring 150!!!

[SlackAlice]

Email telling them you want to cancel, they will soon get in touch ☺☺

[SlackAlice]

Just tell them 150 not responding and ask how much notice you need to give to cancel

[andy-hughes]

SlackAlice - If I could find a relavent e-mail address, I would do just that.

I know how to push their buttons (pun intended!) - I worked for them for forty-three years!!!

[bookbinder]

Try ringing them out of office hours. I had the same problem with British Gas. When I did eventually get an answer, the person at the other end recommended that, next time, I ring out of normal office hours.

[Lie-in King]

I had to do this last week - I'd tried on & off all day for a couple of days, finally got through (on 150) to a brilliantly helpful chap at about 6:15 pm on Thurs.

He mentioned that it was *probably* (no guarantees, obviously) better to call in the evening. Just keep trying, Andy.

[andy-hughes]

Thanks guys, I'll try again on Monday evening, fingers crossed!!

[Tilly2]

This is the customer service email

[email protected]

[andy-hughes]

Thanks Tilly - that's the e-mail that wrote back and told me they were Retail and not connected to Customer Service systems, and to ring 150!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Tilly2]

This might help.

https://www.resolver.co.uk/companies/bt-complaints/contact-details

[Apc2604]

That is probably why BT didn't phone yesterday evening, as promised re switching to them. We have only just got fibre!

[andy-hughes]

APC - To be fair, BT Call Centres have a rolling 25 per cent sick record when things are normal, it is such a horrible place to work - I imagine with the option of 'self-isolating', the whole lot are at home!!!

[bhg481]

It must be the ultimate irony that an Internet Service Provider cannot be contacted via the internet.

[Apc2604]

All call centres are horrible places to work, Andy. I am always kind to call centre staff. Been there, read the book seen the film and..............