I'm guessing the cleaning tape has got wrapped around the pinch rollers so, as malagabob suggests, you will have to remove the cover and pull-out the cleaning cassette and then you will be able to remove the tape. The cleaning cassette will be beyond repair.
If this is the machine you posted about a short while ago it sounds like it's due for recycling. You just might be able to get new rubber pinch-rollers; they get sticky with age but you might be better off, when Covid permits, visiting a charity shop and getting a replacement. Some of the bigger British Heart Foundation shops sell electronic equipment.