Ebay Demanding Personal Information.......

[ToraToraTora]

Usually you can ask a seller a question it does just that but for an item today I tried and Ebay prefilled the proforma with all my personal details and demanded they stay before I could contact the seller. Anyone know what's occurring here? First time this has happened is it a recent change? Anyone know about this?

[youngmafbog]

Odd that TTT, like you say its never been a problem before.

If thats their attitude then I guess its ebay of the list too now. What a pain, I like eBay.

[barry1010]

What was the item? Is it a car?

[dannyk13]

Never come across that before.Can't see why they are doing this.

[ToraToraTora]

the thing is YMB it doesn't do it for everything.

[ToraToraTora]

barry it's a motorcycle

[barry1010]

It doesn't bother me - sellers have always been able to get bidders details as soon as they place a bid.
I've just looked a random car, clicked 'asked seller a question' and my personal info is there, including phone number.

I did the same for multivitamins and no personal details are sent

[THECORBYLOON]

I picked an item at random and clicked on the contact option.

There was no personal info showing so could it be an option available for the seller to insist upon?

[youngmafbog]

So I see TTT, I just tried it on an item I was interested in and it was fine. Must be something to do with vehicles.

[ToraToraTora]

I'm chatting now with an Ebay bloke who seems equally mystified!

[ToraToraTora]

try it on a vehicle YMB!

[THECORBYLOON]

I picked a random car and yes, my details were there but they can be amended so you could say you were asking on behalf of a pal and put in different details.

[ToraToraTora]

This will kill sales of vehicles if it is deliberate.

[ToraToraTora]

He's now transferring me to a specialist team!

[ToraToraTora]

well the specialist was kin useless! Didn't grasp the issue at all.

[AuntPG]

Vehicle sales are treated differently to other sales on EBay. They are 'Classified' adverts rather than the normal auction/by it now style listings. the rules for selling and buying under classified are different. The transactions are not covered by the Ebay seller/buyer protection, and no feedback can be given. It's probably for this reason that the seller has access to the potential buyers address and phone number and vice versa . Customer Services should know this.

[THECORBYLOON]

Vehicles on eBay can be offered as classified ads or by "auction-style".

Queries on the classified ones have pre-populated details and the "auction-style" ones don't but the specialist should have been aware of the difference.

[barry1010]

You all know that every seller can get every bidders personal details before the listing / auction ends?

Does that put you off using eBay?

[AuntPG]

Barry sellers/buyers can only get an email address to contact each other, nothing else. A seller only gets the address of the buyer when the item has been paid for.

[barry1010]

Thanks, APG, there policy must have changed. Several times I have had reason to request a bidders personal details - eBay provided full name, address and telephone number.