Hard Drive Help

[maggiebee]

When my old laptop gave up the ghost, I put it into a local repair business. They apparently downloaded all my photos etc on to an external hard drive. Problem is, I can't seem to get it connected properly so can't see anything. What am I doing wrong. Suggestions appreciated.

[Hymie]

What connection to your laptop does the hard-drive use, is it USB?

Do you see the drive appear in ‘This PC’ when connected?

[Old_Geezer]

Try running Disk Management to see if the computer knows the disk is there.

Could be your connecting lead, or anything really. Check connections anyway, inc. bend pins etc..

[maggiebee]

Thanks for your responses folks. Will have another try - afraid technology and I just don't mix well.

[barry1010]

How are you connecting the drive to the PC? That is important, you must be sure it is data cable and not a charging cable

[maggiebee]

Thanks barry, will check.