Changing From Bt To Fibrus

[elliemay1]

We have changed from BT to Fibrus. We got a letter saying ''Your email service will be downgraded to Basic email after 60 days.'' Can someone please explain what the difference will be, my husband and I currently have an email address each?

[JinnyJoan]

I can't answer your question but the full fibre I got from BT was a nightmare.  Couldn't get a connection outside so dug 2 holes about 5 feet down in my garden.  I lost my landline number for two weeks.  Horrendous.  

[andy-hughes]

Your best bet is to ring '150' and speak to your 'guide' - yes I know!!! - and they can access your account and discuss exactly what changes may have occured, and why.

[elliemay1]

We decided to change to Fibrus to get better internet connection. We would have stayed with BT if they had been able to provide a good service in our area

[JinnyJoan]

oh Ellie you were probably ok as I have not noticed any better going with Full Fibre.  it was a nightmare for me (as I have said) because I wanted to hold onto my deaf phone (landline) but whatever they done they turned the landline into a mobile scenario - when I ring I just used 90xxxxx - now I have to use area code all the time eg 02890 a pain in the a$se.

[Buenchico]

See here for the limitations of BT Basic email:
https://www.bt.com/help/email/bt-email-products

Note that you'll only be allowed to have one email address and that you'll have to log into bt.com to send and receive mail.  (You won't, for example, be able to access your email account via a mail app on a mobile phone).

I suggest  changing to an email service which is entirely independent of any particular broadband provider, with my own recommendation for doing so being to use GMX:
https://www.gmx.co.uk/

[barry1010]

I believe you are asking about email, this will explain

https://www.bt.com/help/email/bt-email-products

We love full fibre broadband and don't have any problems 

[elliemay1]

Our emails are @hotmail.com and @ hotmail.co.uk, does this mean that they're not BT and will still be ok?

[ubasses]

Is this any help

Who owns Hotmail co uk?

Outlook com is a Microsoft-owned web-based email service, while Hotmail co uk is a free, web-based email service owned by Microsoft.

[elliemay1]

Thanks everyone, so does that mean that our Hotmail accounts won't be affected?

[barry1010]

Your Hotmail won't be affected 

[elliemay1]

That's brilliant Barry, thanks to you and to all who answered. Sorry that you're having problems with it Jenny but  we love the full fibre so far. We only had half a megabyte before but now have 98 and the phone line is much clearer!

[barry1010]

That's a huge difference to year internet speed!  No more buffering 👏

[Rosetta]

BEWARE losing your landline if you live in an area where you do not have a mobile signal, you are stuffed when its switched to v.o.i.p. and there is a power cut when your broadband wont work. BT will switch you to V.o.i. p without informing you of the above and without your consent. 

Plus some older people dont have or want internet, they too will be stuffed in a powercut and unable to call emergency services

[Prudie]

Well said Rosetta. I read on here from so many who denigrate landlines and who needs a landline. There are so many areas of the UK that have poor or no mobile signal. In my own home in Dorset we have O2 and Vodafone mobiles and neither have more than 2 bars at best and you can never guarantee a clear line. When my husband is travelling home from work trips we know all the areas where he's going to lose signal in the car and there are lots - near Warminster, near Bristol, we both stayed in a hotel in Worcs a couple of weeks ago, no mobile signal at all.

[barry1010]

Why weren't all these warnings about landlines mentioned years ago when so many landlines were sold, and are still being sold, that won't work during a power cut? 

My BT phone, a very popular phone still, must be at least 10 years old and the only mention of power cuts is in tiny print at the back of the manual.

[Rosetta]

Dont know why its not mentioned clearly enough with more modern phones Barry but we kept an old phone that could be plugged directly into the telephone socket without any need for an electric supply so could be used in a power cut.

Living in a rural area powercuts are not unknown.

Planners/designers have clearly given no consideration to these issues.

Again BEWARE, v.o.i.p CANT be switched back to an ordinary landline

[Buenchico]

^^^ With regard to the above, all landine phone service providers are obliged by Ofcom to ensure that customers who've been switched over to Voip can still contact the emergency services during a power cut.

See 'Making phone calls in a power cut' here:
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/future-of-landline-calls