Editor's Blog0 min ago
Do You Complain To Companies And Organisations More Because Of Email And Social Media?
I do. I have just emailed the CEO of Tesco as my query has been ignored twice on their Twitter account and I want an answer. In this instance I would put pen to paper, complete with stamp.
It is very easy and convenient to complain using a keyboard and I usually get an excellent response. I would not have bothered if I had to make a phone call or send a letter.
I must add though that I also post good reviews and let companies know on their social media accounts if I have had exceptional service.
If you are a keyboard complainer would you bother to complain if you had to send a letter?
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