ChatterBank2 mins ago
BT Light User
I contacted BT before Christmas requesting changing to the Light User Line rental. They checked the last 3 months confirming the low usage and said that this would be ok. Nothing happened and contacting them again they now say as I have broadband (Tiscali) I cannot be put on the Light User Line Rental rate.
Does anyone know if this is LEGAL? as I hardly use the phone and therefore meet the light user criteria
PC
Answers
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They are listed here:
http://www.bt.com/customerservices/cust_details.jsp?parentcat=cs_lu_scheme&childcat=are_you_eligible
Thanks everyone for your replies.
I wondered if it was legal because I thought Ofcom were making a decision if BT could still charge a full line rental rate when the line isn't required for phone traffic. I accept BT need to charge something that's why I thought the light user charge would be fair.
This is the only way for me to be able to have broadband. No cable service available in my town.
So my hands are tied!!!!
PC
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