notebook problem

[zimzam]

I bought a notebook from a small computer shop. It's a Dell notebook sold by fortune technology. It came with 3 cd's - a driver cd, a cheap word cd and a cd that contained the manual. The manuals are in every language apart from English so I have no idea how to work the notebook or all that it can do. The notebook opens by default to msn and I cannot get IE - there is no cd to reinstall back to factory settings. My IT friend emailed the shop - I have been there twice and received no help at all (apart from the opffer to burn a copy of the manual) I am told I should receive with a new notebook restore discs and also a manual. The shop won't give me them or reply to my requests for them.....and the battery loses 10% power per minute. So what should I do? I think I need to find out just what hardware I should have purchased with the notebook (or what should have come with it) if anything goes wrong I will have no choice but to return to the shop for repairs as I don't have any cd's or manual and I think at a cost of over �400 I have "been had". I think they should be reported but I don't know who to report them to and I don't know what should have been included in my original purchase. Can anyone please advise me the correct steps regarding this purchase and what I should do next? thank you

[fo3nix]

I'd return it and get a full refund. The law's on your side here.