Body & Soul0 min ago
Removing rogue website
5 Answers
My nieces laptop has a bug which I am struggling to fix, so I am hoping some of you clever bonces can point me in the right direction.
Basically the laptop has Windows Firewall & Norton AV and they are always 'on'. But when she connects to her homepage on the internet, after a small delay, the page refreshes and a new page appears that is not requested or searched for. This site is a page (asecurityissue.com) which identifies a virus and tells you to download something, which then diverts to the website of an antivirus software company in Greece (Malware wiped.com). I have tried running norton virus scans and using the 'style sheet' option in Internet Options, I have even terminated her internet connection and set up a new one. Still, when she goes on the internet, the above page appears, and no matter whether you select the 'Home' (Google etc) or you type a new address in the menu bar, it reverts to the security site and therefore makes the internet unusable. It is becoming infuriating, not least because I don't really trust any of these antivirus sites, but mainly because my niece is starting to think that Uncle Octavius isn't all that brilliant.
Any help appreciated, I will be back to it again tonight so I won't be able to give feedback until tomorrow, or the next day.
Basically the laptop has Windows Firewall & Norton AV and they are always 'on'. But when she connects to her homepage on the internet, after a small delay, the page refreshes and a new page appears that is not requested or searched for. This site is a page (asecurityissue.com) which identifies a virus and tells you to download something, which then diverts to the website of an antivirus software company in Greece (Malware wiped.com). I have tried running norton virus scans and using the 'style sheet' option in Internet Options, I have even terminated her internet connection and set up a new one. Still, when she goes on the internet, the above page appears, and no matter whether you select the 'Home' (Google etc) or you type a new address in the menu bar, it reverts to the security site and therefore makes the internet unusable. It is becoming infuriating, not least because I don't really trust any of these antivirus sites, but mainly because my niece is starting to think that Uncle Octavius isn't all that brilliant.
Any help appreciated, I will be back to it again tonight so I won't be able to give feedback until tomorrow, or the next day.
Answers
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In the first instance download and run Spybot - it is free.
http://www.spybot.info/en/spybotsd/index.html
http://www.spybot.info/en/spybotsd/index.html
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