Virgin PC guard warning

[yelsel]

My laptop has Virgin's PC Guard as part of our broadband .
When I swithch on it tells me "the settings we were attempting to process are corrupted and unusable. Restoring a backup may solve the problem."
The details say;
ZK Chunckreader::ZK Chunkreader
[Desc:Corrupt File C:\Documents and Settings\All Users|Application Data\Virgin Broadband\PC Guard\freedom.dat]
However, this means nothing to me,
Can anyone out there tell me what to do next?
Thanks in advance.

[Kinetic]

Hey telsel,

Can you access Windows at all?
If so then uninstall that utter heap they have provided you with and install this instead (it's free):
http://www.avg.co.uk/doc/products-comparison-h ome-and-office/uk/crp/2?utm_source=Adwords&utm _medium=PPC

Virgin is a pain in the ass :]

[yelsel]

So are you saying this is Virgin's corrupt file, in which case I could use AVG and uninstall Virgin?
The old PC I am using now has AVG Free Edition and is no problem so if that will work it's fine by me.
Sorry to take this slowly but I know very little.....

[Brooksy]

Make sure you turn off PC Guard before installing the superlative AVG. Personally I wouldn`t touch anything that pickle Branston has anything to do with.

[Huderon]

PC Guard includea a firewall as well as anti-virus, anti-malware and a few other things. If you ditch PC Guard you'll have to get anothert firewall program as well as AVG (unless you want to pay for the full AVG suite).

It is possible that you have an old version of PC Guard - yes I know it's supposed to download and install updates but for some reason that doesn't always seem to update the full software. You could try downloading the installer again, then uninstall PC Guard and Broadband Advisor (in that order) then run the setup program you downloaded. Doing that solved a couple of problems for me (including the corrupted files message).

However I wound up with a different problem - RPS (one of the components of PC Guard) taking up most of the CPU time. I used some free load management software for a while to get round the problem before dumping PC Guard and replacing it with Comodo for the firewall and AVG for the anti-virus.

I might go back to PC Guard one day - it was convenient - but not just yet.