returning orange payg

[candybar]

hi. i recently bought a pay as you go phone from the orange shop. i do not wish to keep it but cant seem to find anything about their returns policy. everything is intact and i have not rang 450 to register the sim card with the phone. any help?

[Ethel]

I can't see anything about a returns policy on their website.

When did you buy the phone?

What makes you think there is a returns policy?

Unless it is faulty, not as described or not fit for the purpose they are not legally obliged to take the phone back

[tigersam258]

was it the Orange Online shop or from a physical store. If online then you have a period of time to inspect it under the Distance Selling Regulations policy. If from a store then you had that opportunity and so Ethel is right and they are not obliged to take it back.

[candybar]

i bought it about 4 days ago. yeah iwasnt sure if they had to take it back or not. just thought it worth an ask as other shops (actual store not online) i have got phones from allowed 7 days before they refused a return if i changed my mind and hadnt used the phone.

[ACtheTROLL]

how often do you change your mind?

[candybar]

why?

[ACtheTROLL]

because you say
as other shops (actual store not online) i have got phones from allowed 7 days before they refused a return if i changed my mind

figure of speech .... or hobby?
most people are experts on which is the best deal ....
not which provider has the best returns policy

[ACtheTROLL]

I'm just interested ...... or am I?

[candybar]

i havent returned any before but its normal to want to know your rights in cases of returns. are u actually trying to help or not?