ChatterBank0 min ago
Sending e mail in outlook
2 Answers
I have no problem receiving e mails in outlook but cannot send them. I have tried everything I know (not much) to no avail.
I have no trouble with talk talk sending or receiving. Any help would be appreciated.
I have no trouble with talk talk sending or receiving. Any help would be appreciated.
Answers
Best Answer
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For more on marking an answer as the "Best Answer", please visit our FAQ.I'm going to have to assume a lot here as you really are a little light on the relevant info!
I'm assuming that your ISP is talk talk and you have a seperate accoount that isn't talk talk setup in outlook.. if that is the case you will need to change the outgoing "SMTP" server in that accounts properties to be talk talks mail server (you must always use your ISP's outgoing mail server for sending)
so use the outgoing mail server name smtp.talktalk.net
instructions here for just about every version of outlook on how to change the server
http://www.uic.edu/depts/accc/ecomm/smtpmove/s mtpwindows.html
I'm assuming that your ISP is talk talk and you have a seperate accoount that isn't talk talk setup in outlook.. if that is the case you will need to change the outgoing "SMTP" server in that accounts properties to be talk talks mail server (you must always use your ISP's outgoing mail server for sending)
so use the outgoing mail server name smtp.talktalk.net
instructions here for just about every version of outlook on how to change the server
http://www.uic.edu/depts/accc/ecomm/smtpmove/s mtpwindows.html
Hmm,
Chuck wrote "you must always use your ISP's outgoing mail server for sending". That's certainly not true, since I send mail directly through the outgoing server of a 'non-ISP' server (Gawab).
However, I agree that the problem lies with your SMTP server setting. Both Outlook and Outlook Express have a nasty habit of 'losing' mail settings. To be fair to Microsoft, it's not always the fault of their programs. Anti-virus software makes temporary changes to these settings, to enable it to scan mail. Sometimes the security program and the email client fail to communicate properly, and the information becomes scrambled.
First, check that you know the address of the relevant SMTP server. For TalkTalk, it's smtp.talktalk.net.
Then go to Tools > Email Accounts.
Check that the relevant account is highlighted. Select 'Properties' and 'Servers'. Check that the correct address is entered in the SMTP field. If not, correct it.
Sometimes, Outlook will display the correct SMTP address but still fail to use it. If so, the simplest solution is to delete your email account (Tools > Email Accounts > Remove) and create it again using the wizard which sets up new mail accounts (Tools > Email accounts > New). Just ensure that you know your username, password, SMTP and POP3 addresses before doing so. (For TalkTalk, the POP3 server is listed differently on various sites. It's possible that all of these will work: pop3.talktalk.net, pop.talktalk.net, mail.talktalk.net. However, it would be sensible to check the address used by your existing account - under the 'Servers' tab - and use that one).
Chris
Chuck wrote "you must always use your ISP's outgoing mail server for sending". That's certainly not true, since I send mail directly through the outgoing server of a 'non-ISP' server (Gawab).
However, I agree that the problem lies with your SMTP server setting. Both Outlook and Outlook Express have a nasty habit of 'losing' mail settings. To be fair to Microsoft, it's not always the fault of their programs. Anti-virus software makes temporary changes to these settings, to enable it to scan mail. Sometimes the security program and the email client fail to communicate properly, and the information becomes scrambled.
First, check that you know the address of the relevant SMTP server. For TalkTalk, it's smtp.talktalk.net.
Then go to Tools > Email Accounts.
Check that the relevant account is highlighted. Select 'Properties' and 'Servers'. Check that the correct address is entered in the SMTP field. If not, correct it.
Sometimes, Outlook will display the correct SMTP address but still fail to use it. If so, the simplest solution is to delete your email account (Tools > Email Accounts > Remove) and create it again using the wizard which sets up new mail accounts (Tools > Email accounts > New). Just ensure that you know your username, password, SMTP and POP3 addresses before doing so. (For TalkTalk, the POP3 server is listed differently on various sites. It's possible that all of these will work: pop3.talktalk.net, pop.talktalk.net, mail.talktalk.net. However, it would be sensible to check the address used by your existing account - under the 'Servers' tab - and use that one).
Chris