can they do this?

[GYMRAT]

yesterday i ordered something from the internet and the payment went through but i never recieved a confirmed email like i did with a next order on another website,so i emailed the company and this is what they emailed back..............................""I have just looked into your order and the payment failed at our end, we require exact billing details to match to your bank card or the payment online is not always successful. Sometimes the bank takes out a shadow payment waiting for us to collect it and holds the money for up to five days. If you wish to place the order over the phone we can put through your payment details at this end and it usually clears.



now,i had to do the order over the phone which i assume went through as again the same amount disapeared out of my account,now this aint a scam as i know of the company and know that their legit, has anyone heard of this 5 day shadow payment? and can i request for it to be put back into my account sooner? could the company have taken the ammount twice without knowing about it?

[Ethel]

Every time you use a card a 'shadow' is put on the account - the money is still in your account but has been allocated elsewhere and you can't spend it.

When you check the balance it says, for example:
Balance: �100
Available balance: �80

When the money is in the vendor's account, the shadow is removed.

I do not that vendors are twitchy about 'cardholder not present' transactions when the goods are going to an address that is different to the one registered on the card. This is simply because if the cardholder tells their credit card company the transaction is fraudulent, it is whipped straight back off the vendor and given back to the card holder.

[GYMRAT]

cheers ethel! now i think i might have used a different address to the where the card was registered,damn! so now it looks like my parcels in limbo till i sort it out!

[999]

hello giles

[GYMRAT]

giles? WTF?