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Hi Cherry, from the day I had the PC I installed TALK TALK, the name Say's it all, I had more chance of phoning the pope than getting through to these people, so I told them to put it where the sun does not shine & went to Free serve / Wanadoo / then my present Orange, no problem from installation, communication, Tech support, help etc, I am not 100/% PC Minded but the help and advise Orange give you is second to none ( Very helpful) a lot of us can stand maybe a 10 min wait but by the time you wait for Talk Talk Vauxhalls have built 2 cars if get you my meaning, its totaly disgusting the way they have you, as the customer waiting after all it's you that's paying for their incompetence if the company cannot sort its problems out they should leave it to the ISP that can, the problems I had with so call bloody Talk Talk ended, my reply to talk talk, bye bye. xx