Dell problem Ireland

[Eiregirl]

Hi:

I'm having a problem with Dell here in Ireland, which seems to grow larger everytime I speak to someone in their mis-named 'customer service' department. All roads to management go nowhere and I can't even obtain an address from them to get in contact with someone in sales or service management to resolve the issue. I'm trying to handle the problem locally, so I'm avoiding the Dell US contacts if possible.

Does anyone know how or who to reach here in Ireland to get a problem resolved? Is Tim McCarthy still the GM of Dell Ireland Sales (I was told by a Dell rep that he was not.) Any direction that you'd have would be greatly appreciated! Thanks!

[OBonio]

If you're expecting an onsite visit from a Dell engineer to fix a problem then I sympathise.  Dell outsource their support contracts to someone else called InfoSys I believe (http://www.infosys.com/).  I've had REAL problems with these people before.  Have you tried here per chance? http://support.euro.dell.com/ie/en/ECare/Form/anyproblem s.asp

[Eiregirl]

Tried with no luck.  Have also tried reaching their Irish sales centre in Bray but cannot get past initial person who answers the phone.  It's weird.  I'm not being rude and my problem isn't substantial (yet) but it's like dealing with a brick wall for all the response I'm getting.

Most of my calls have been directed back to 'resolution experts' and 'customer care' which all seemed to be based at an outsourcing centre in Asia.  Not like that is a problem in and of itself, but the people I have spoken to there don't have a clue how to help and keep telling me that they'll call back in 24 hours after doing more research.  And then there's no call.  I've had this computer, by the way, for a whole entire day.

[Chillum]

why not post the problem here Eiregirl, it may not be Dell specific, and someone may be able to help.

[Headtime]

I had terrible problems with DELL when trying to buy a PC. I emailed Computeractive magazines consumer editor, who followed up my case with DELL. They printed an article in bothe ComputerActive and WebActive magazines.

In the end the head of DELL UK phoned me at home, and offered me a very attractive deal. But I refused as their service was so sloppy.

You could email [email protected], and tell them of your woes.

[Eiregirl]

Great idea Headtime!  Thanks Chillum, but the problem now is more Dell's lack of response than anything technical. I have sorted out several things on my own (including finding my 'missing' computer in transit...and I still have messages from customer care saying that they are researching the computer's location..)  I am still just looking for the appropriate contact names so I can start writing letters.  Will try the magazine idea.  And pray that nothing technical goes wrong with the computer now that I have it!

[OBonio]

That's weird that you get through to Asia.  I used to be put through to Ireland on the UK support number.  I'd have thought you'd be put through to the same lot.