ChatterBank1 min ago
Humax 9300t pvr
3 Answers
Anyone know of a patch/download that can stop my Humax9300 from freezing every couple of days. Ive e-mailed Humax but they did'nt bother to reply
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From the Facebook Humax group:
--------------------------
Humax UK We are writing to provide more detailed information on the
recent issues that have been affecting our PVR-9150T, PVR-9300T and, in
particular, the PVR-9200T Freeview+ digital TV recorders.
Humax is very aware that, for several months, some customers have been
experiencing a slowdown in operation and usability issues with our PVR
models. Resolving these issues has been a priority for our technical
team who have been working diligently on a fix, but unfortunately, due
to the complex nature of the issues, it has taken much longer than we
had hoped to develop new software to sort out the PVR issues.
The increasing complexity of the UK's broadcast infrastructure and
requirement to process a substantially higher volume of information has
put the PVRs under pressure and significant performance issues became
particularly apparent through the digital switchover. We recognise this
has regrettably caused frustration and problems for some of our
PVR-9300T and PVR-9150T users, and in particular those with the older
PVR-9200T models.
cont...
--------------------------
Humax UK We are writing to provide more detailed information on the
recent issues that have been affecting our PVR-9150T, PVR-9300T and, in
particular, the PVR-9200T Freeview+ digital TV recorders.
Humax is very aware that, for several months, some customers have been
experiencing a slowdown in operation and usability issues with our PVR
models. Resolving these issues has been a priority for our technical
team who have been working diligently on a fix, but unfortunately, due
to the complex nature of the issues, it has taken much longer than we
had hoped to develop new software to sort out the PVR issues.
The increasing complexity of the UK's broadcast infrastructure and
requirement to process a substantially higher volume of information has
put the PVRs under pressure and significant performance issues became
particularly apparent through the digital switchover. We recognise this
has regrettably caused frustration and problems for some of our
PVR-9300T and PVR-9150T users, and in particular those with the older
PVR-9200T models.
cont...
...However, I am pleased to be able to inform you that our technical team
has developed a software solution that will dramatically improve the
user experience and address issues such as freezing and locking up.
We have also ensured the new software mitigates the risk of future
problems and have taken this opportunity to introduce a new feature as
part of the upgrade to significantly reduce the time it takes to display
the on-screen electronic programme guide (EPG) information, from many
minutes to seconds.
Humax will be scheduling an automatic over-the-air software download for
the fix in a matter of weeks, and we hope to confirm the exact dates
shortly. We will ensure these are communicated to you through email, and
across our Twitter and Facebook pages.
Finally, I would like to reassure you that, while our research and
development team continues to work on a number of new products and
services, Humax remains committed to maintaining its existing product
line for long standing customers and partners.
We value your support and feedback, so if you have any questions about
the PVR issues and areas raised in this letter, please contact our team
directly on 0844 669 8800 and [email protected].
Yours sincerely
Graham North
Commercial Director
Humax Electronics Co. Ltd
has developed a software solution that will dramatically improve the
user experience and address issues such as freezing and locking up.
We have also ensured the new software mitigates the risk of future
problems and have taken this opportunity to introduce a new feature as
part of the upgrade to significantly reduce the time it takes to display
the on-screen electronic programme guide (EPG) information, from many
minutes to seconds.
Humax will be scheduling an automatic over-the-air software download for
the fix in a matter of weeks, and we hope to confirm the exact dates
shortly. We will ensure these are communicated to you through email, and
across our Twitter and Facebook pages.
Finally, I would like to reassure you that, while our research and
development team continues to work on a number of new products and
services, Humax remains committed to maintaining its existing product
line for long standing customers and partners.
We value your support and feedback, so if you have any questions about
the PVR issues and areas raised in this letter, please contact our team
directly on 0844 669 8800 and [email protected].
Yours sincerely
Graham North
Commercial Director
Humax Electronics Co. Ltd
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