outlook problem

[mccfluff]

if i receive an email with a link in it, i'm unable to open it and the error message is

"the operation has been cancelled due to retrictions in effect on this computer"

IT are baffled as there haven't done anything and haven't been able to rectify it

the only thing i did before this happend was to uninstall google chrome

any ideas?

[ChuckFickens]

Tell them to reset your default browser to whatever your are using now.

[ChuckFickens]

Also tell them they are a pretty useless IT department if they don't know not having a default browser set causes this problem.

[mccfluff]

they reckon they've done that

how do i do it?

[mccfluff]

think i've done it, will check!

[ChuckFickens]

How to do it depends on browser, in IE click tools > internet options click on the advanced tab and then set to default.

[ChuckFickens]

and if that doesn't work...

1. Start, click Run, type Regedit in the Open box, and then click OK.
2. Browse to HKEY_CURRENT_USER\Software\Classes\.html
3. Right click the value for the .html key and select Modify...
4. Change the value from "ChromeHTML" to "htmlfile" (or from FireFoxHTML to htmlfile)

[mccfluff]

its firefox, i;ve done it anyway and its work, so thank honey, i knew you'd know!

Re our IT, he's a young lad and very well meaning but he kinda got landed in the job and doesn't have a lot of real support, he's learning as he goes! We're clever and make all the trained people redundant.....

[ChuckFickens]

in that case I take back my comment about useless IT department, we all started somewhere and I can sympathise with being thrown in at the deep end, it's how I started.

if he gets stuck or ever needs a second opinion on anything feel free to point him my way.

[mccfluff]

you're a star :-) we usually have "the wolf" lurking somewhere but he's had the audacity to go on holiday