blackberry - vodafone or cpw

[wilkesneil]

my cousin had her a black berry phone for 3 months ago and recently it wouldn't turn on and wouldn't charge or show any sign of doing anything so I took ity back to carphonewharehouse. They sent it off to BB for repaair who sent me another phone. Got another phone two weeks later and it was basically falling apart turns its self off and on when it feels like it sometimes it won't let me see what I'm writing so she's took it back again, she's only had the new phone 5 or 6 weeks and they said alll they can do is send back off to blackberry again and they don't control what they give out, cpw told her that bb can do whatever they like and just seem to keep being fobbed off by cpw.
i do know from personal experience that after the 3rd phone has gone back they have to exchange for new handset , either same or different model as i've done this with o2.

my cousin wants to know what the best course of action would be?
would it be to take it back to cpw and let them send it back off, complain to bb or should i tell her to ring vodafone to explain the situation and let them fix it?

[Count-A-Strong]

Do you suffer from multiple personality syndrome?

[wilkesneil]

yes i do... lol