ChatterBank3 mins ago
Trip advisor
If I post a less than flattering review on trip advisor can I be done for liable? I'm not proposing to write anything less than my view, including that the staff are rude and unprofessional. Thought I should check before I actually submit my review. Thanks.
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Hi JTH - have been emailing them since May. Finally got an answer from the general manager today and he is 'flabbergasted' by my comments and feels I have treated them 'unfairly'. I did tell them that I would take it further (I expected them to give me some sort of half-ar$ed apology to make me go away). I told him that I would be going to the ASA, etc and he basically said, don't bother I will forward your emails.
Hi Sherrardk:
You can't be done for 'liable'; you can only be done for poor spelling ;-)
(Libel)
'Honest comment' is a defence against a claim for libel but "the comment must explicitly or implicitly indicate, at least in general terms, the fact on which it is based"
(Lord Phillips, Supreme Court, December 2010).
So simply writing: "Avoid at all costs, this place is rubbish" could not be defended against a claim for libel as it gives no indication as to the facts upon which it is based.
But (as long as the statements are true) something like this is OK:
"Avoid at all costs, this place is rubbish. We found bed bugs in every room. The food served was consistently 'tepid' rather than 'hot' and the menu was extremely limited . The manager's only response to our complaints was to shrug his shoulders and walk away".
So (again, as long as it's absolutely true) the more detailed and condemnatory you make your review, the better!
Chris
You can't be done for 'liable'; you can only be done for poor spelling ;-)
(Libel)
'Honest comment' is a defence against a claim for libel but "the comment must explicitly or implicitly indicate, at least in general terms, the fact on which it is based"
(Lord Phillips, Supreme Court, December 2010).
So simply writing: "Avoid at all costs, this place is rubbish" could not be defended against a claim for libel as it gives no indication as to the facts upon which it is based.
But (as long as the statements are true) something like this is OK:
"Avoid at all costs, this place is rubbish. We found bed bugs in every room. The food served was consistently 'tepid' rather than 'hot' and the menu was extremely limited . The manager's only response to our complaints was to shrug his shoulders and walk away".
So (again, as long as it's absolutely true) the more detailed and condemnatory you make your review, the better!
Chris
Ok - this is what I have written - We were truly disappointed with our visit to Wookey Hole. Over-priced - £60 for two adults and three children (luckily the youngest two were free or it would have cost £82!). Whilst the caves themselves are ok, we couldn't hear the guide and the 'extravagant light show' was little more than some colored lights. The fairy garden was nothing more than some different sized fairy ornaments and sparkly tatt. The rest of the place goes downhill after that - badly maintained, tatty, disjointed, and under-whelming. The Pirate Island Adventure Golf looked like it might save the day from being completely ruined but attracts a further charge. It was such a terrible day out that we now threaten the children with a return visit if they are on the verge of misbehaving! (If you do go and then feel the need to complain - don't bother, the staff are rude and unprofessional.)
oooh - that sounds bad. Sounds like you really had a bad time but...
To be 100% honest I'm a bit shocked - we went there a few years back, and I have nothing but good things to say about it. At the time there was a Victorian amusement arcade outside and that was top, the caves were great and the guide was hilarious. I actually wrote to them to thank them for a great day out!
To be 100% honest I'm a bit shocked - we went there a few years back, and I have nothing but good things to say about it. At the time there was a Victorian amusement arcade outside and that was top, the caves were great and the guide was hilarious. I actually wrote to them to thank them for a great day out!
Thanks all for your answers (sorry about the spelling Buenchico!). I went there as a child on a school trip and it has changed beyond recognition. We go on lots of days out and this was truly the worse one ever. I don't think the general manger likes the fact that I have had the audacity to tell him what I think of the place and I am sure that he will look at trip advisor for any adverse comments (I did tell him too after one of his staff members e mailed me that their customers all have a brilliant time - coincidentally there are a number of positive reports after that date from people local to the caves!).
