28 days returns policy

[curlyperm11]

i understand the 28 day returns policy however i just wanted to run this by someone who may have any (helpful) advice?
i bought a pair of converse trainers from JD Sports in manchester on december 21st for my daughters christmas present. i gave her them on the christmas day then i flew back to spain where i am helping out with a relative who is ill, in the meantime my daughter wanted to take them back and change the colour same style size everything untouched - but i had the receipt and they wouldnt do it without - so as i was flying back this weekend i brought the receipt back with me and yesterday (the 28th Jan) we took them back and they refused to discuss it even - it was an out and out NO!!!!! tough/hard luck/not interested in your reasons/excuses........ A POLICY IS A POLICY and 'unfortunately' we cannot change the colour of the converse as its AFTER the 28 days..................so i begged pleaded etc... and it was still a resounding NO!!! i asked for the number for the Head Office to see if i could plead my case and the shop assistant thrust it into my hand and spouted '"wont make any difference"
I am asking here for advice - not things i SHOULD have done or anything else thanks - i just hoped someone might have had a similar experience and can offer a solution? thank you in advance

[rockyracoon]

I would try the HO route if I was you, they may give you a squeeze as a bit if goodwill, legally though I don't think you have a leg to stand on, stores don't have to refund/exchange anything unless it's not fit for purpose or damaged etc.

[TWR]

The 28th day finishes at midnight on the 28th, they are out of order Curly, I would stand my ground on this, contact trading standards.

[factor-fiction]

Am I missing something, TWR? If the items were bought on the 21st December then the 28 days expired on the 18th Jan.
Anyway, I would point out to HO that you tried to return them earlier but the shop couldn't accept them until the receipt could be found, and also stress that it's an exchange so they are not losing out.

[curlyperm11]

i had to dig out my old calender too - cos i thought i had maybe got it wrong? but even if you cancel out 'sundays' and the christmas bank holidays etc.... i am still far off the 28 days to be truthful? but thanks for your answers - i shall ring tomorrow and i agree its not like i want a refund/different size etc.... its just that she already HAS that colour (her dad bought her some., months ago and i didnt know) and she didnt want to hurt my feelings on the christmas day

[hc4361]

You ARE out of the 28 day policy and the shop does have the right to refuse to exchange them.
You can put pressure on for them to change their minds, but they are not legally obliged to.

[TWR]

Your Right Factor Sht.

[ojread2]

Sorry, maybe I'm missing something as well
If you bought them on the 21st then thats well over 28 days. Why do you think they should make you an exception?
I imagine they will include sundays as that is a working day for them
And it is not JD's fault if the OP didnt take the receipt along and/or lives in Spain
There is no reason to give an exchange what so ever

[boxtops]

Hang on, am I missing something? If you bought the trainers on 21 Dec, by my calculation that means that the exchange period runs out 28 days - 4 calendar weeks - afterwards - which is 18th January. The fact that there are Sundays and Bank Holidays is irrelevant, it's still 28 days, not 28 working days.

Why do you think that you can exchange them outside this period? - why couldn't you just have mailed the receipt to your daughter - or even scanned it and emailed it - so she could take them back herself.

IMO there is no solution, you are out of time. Your being out of the country won't be an excuse - the solution is usually to give the receipt at the same time but in a sealed envelope, in future, in case an exchange is needed.

JB Sports are within their rights - they don't have to exchange in the first place unless the item is defective, but they give customers a month to change their minds as a courtesy.

[curlyperm11]

TWR - Your right factor sht - dont understand that? what does it mean?


some of the other answers.................... i KNOW - about the 28 day policy - i didnt want a LECTURE here or telling off or shoulda/woulda/coulda's just a simple (innoffensive) bit of advice?? I dont think they SHOULD make an exception for ME - just that sometimes shops do?

[factor-fiction]

> "TWR - Your right factor sht - dont understand that? what does it mean?"
TWR was responding to me there, curlyperm11

I'm not sure why the answers concerned you, but sorry if they did. I think we have given advice

[curlyperm11]

Factor 30 - yes i realised that sorry : ) i dont sometimes read the profile names to gather the association. cheers
Yes regarding the answers - i was maybe hoping someone might have been in a similar situation and be able to offer something that i perhaps hadnt thought of?...........i already know i am in the wrong and i dont need to be told on here thats not why i posted - anyway no matter i shall deal with it and hope that i get someone a bit sympathetic at the head office? thanks for your imput anyway

[bednobs]

i would try another branch with hopefully nicer staff in :)

[joko]

buy the pair you want... then take the other pair back - within 28 days - using the new receipt...

i also agree with the others - you have no right to a refund, so demanding to speak to head office etc is ridiculous....and i think your tone to some of the people who have answered you is a bit off...

[bednobs]

oh that's a good idea joko!

[hc4361]

Doh! It's just dawned on me what curlyperm is asking.

Long time for the penny to drop - must be getting old.

[tonywiltshire]

Consumer protection is a growth industry but it does not include a 28-day return condition for shop purchases, this would have to be given in addition to your statutory rights of the goods being:

Satisfactory quality, accurately described and fit for purpose.

If your Daughter wanted too just change the colour this was probably taken as just changing your mind, which you do not have the right to do in the circumstances described, and you were out of their 28-day return period.

Even if they do not have to replace the trainers they are probably a little silly too refuse a seemingly reasonable request. I suggest you do as others have suggested write to the head office or the manager of the store, remind them the trainers were returned earlier which may have been within their 28-day period and your Daughter was told to return with the receipt, this is important as you do not have too have the receipt you have to have proof of purchase. Having been incorrectly advised it was not possible for you too return within 28 days as you were outside of the UK.

[hc4361]

tony - curlyperm is aware of all that.
She wants any hints as to persuade the company to exchange the trainers outside the 28 day limit.

[tonywiltshire]

I am sorry hc but I do not know how you would be aware that the questioner knew of these aspects of consumer law, perhaps you will be kind enough to enlighten me?

I have read my comments again in the light of what you have said and see no reason for any changes as I have given a possible reason to change the trainers outside of their 28-day period.

[boxtops]

I wouldn't buy the other pair then use that receipt to take back the unwanted ones - they no doubt have different codes for the different colours.

It's worth a try, curly, for the HO contact - they might agree to refund you as a goodwill gesture, but TBH I wouldn't hold my breath...

[hc4361]

Her first sentence in the OP, her reply at 14.14, and the fact that she hasn't asked for advice about her legal rights.