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Holiday Complaints
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ACTUAL COMPLAINTS RECEIVED BY "THOMAS COOK VACATIONS" FROM DISSATISFIED CUSTOMERS:
1. "I think it should be explained in the brochure that the local convenience store doesn't sell proper biscuits like custard creams or ginger nuts."
2. "It's lazy of the local shopkeepers in Puerto Vallarta to close in the afternoons. I often needed to buy things during 'siesta' time - this should be banned."
3. "On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don't like spicy food."
4. "We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price."
5. "The beach was too sandy. We had to clean everything when we returned to our room."
6. "We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow."
7. "They shouldn't allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax."
8. "No-one told us there'd be fish in the water. The children were scared."
9. "Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers."
10. "We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish."
11. "The roads were uneven and bumpy, so we couldn't read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would've made our holiday more fun."
12. "It took us nine hours to fly home from Jamaica to England. It took the Americans only three hours to get home. This seems unfair.!"
13. "I compared the size of our one-bedroom suite to our friends' three-bedroom and ours was significantly smaller."
14. "The brochure stated: 'No hairdressers at the resort.' We're trainee hairdressers and we think they knew and made us wait longer for service."
15. "When we were in Spain, there were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners."
16. "We had to line up outside to catch the boat and there was no air-conditioning."
17. "It's your duty as a tour operator to advise us of noisy or unruly guests before we travel."
18. "I was bitten by a mosquito. The brochure didn't mention mosquitoes."
19. "My fiancée and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-imbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked."
1. "I think it should be explained in the brochure that the local convenience store doesn't sell proper biscuits like custard creams or ginger nuts."
2. "It's lazy of the local shopkeepers in Puerto Vallarta to close in the afternoons. I often needed to buy things during 'siesta' time - this should be banned."
3. "On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don't like spicy food."
4. "We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price."
5. "The beach was too sandy. We had to clean everything when we returned to our room."
6. "We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow."
7. "They shouldn't allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax."
8. "No-one told us there'd be fish in the water. The children were scared."
9. "Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers."
10. "We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish."
11. "The roads were uneven and bumpy, so we couldn't read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would've made our holiday more fun."
12. "It took us nine hours to fly home from Jamaica to England. It took the Americans only three hours to get home. This seems unfair.!"
13. "I compared the size of our one-bedroom suite to our friends' three-bedroom and ours was significantly smaller."
14. "The brochure stated: 'No hairdressers at the resort.' We're trainee hairdressers and we think they knew and made us wait longer for service."
15. "When we were in Spain, there were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners."
16. "We had to line up outside to catch the boat and there was no air-conditioning."
17. "It's your duty as a tour operator to advise us of noisy or unruly guests before we travel."
18. "I was bitten by a mosquito. The brochure didn't mention mosquitoes."
19. "My fiancée and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-imbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked."
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Brilliant, they made me laugh! These are some genuine clips from council complaint letters:
* My bush is really overgrown around the front about my back passage has fungus growing out of it.
*He's got this huge tool that vibrates the whole house and I just can't take it anymore.
*It's the dogs mess that I find hard to to swallow
*I want some repairs done to my cooker as it has backfired and burnt my *** off
*And their 18 year old son is continually banging his balls against my fence
*I wish to report that the tiles are missing from the outside toilet roof. I think it was the bad wind the other night that blew them off
*My lavatory seat is cracked. Where do I stand?
*Will you please send someone to mend the garden path? My wife tripped on it yesterday and now she is pregnant.
* 50% of the walls are damp, 50% have crumbling plaster, and the other 50% are just plain filthy.
*Our lavatory seat i broken in half and is now in three pieces
*The lavatory is blocked so we cannot bath the children until it is fixed
* My bush is really overgrown around the front about my back passage has fungus growing out of it.
*He's got this huge tool that vibrates the whole house and I just can't take it anymore.
*It's the dogs mess that I find hard to to swallow
*I want some repairs done to my cooker as it has backfired and burnt my *** off
*And their 18 year old son is continually banging his balls against my fence
*I wish to report that the tiles are missing from the outside toilet roof. I think it was the bad wind the other night that blew them off
*My lavatory seat is cracked. Where do I stand?
*Will you please send someone to mend the garden path? My wife tripped on it yesterday and now she is pregnant.
* 50% of the walls are damp, 50% have crumbling plaster, and the other 50% are just plain filthy.
*Our lavatory seat i broken in half and is now in three pieces
*The lavatory is blocked so we cannot bath the children until it is fixed
You have to laugh, here are some I like too.
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My friend and I used to walk our dogs in the New forest every other day. We had our routine - dogs walk, run and swim then we'd go to the pub for lunch a few drinky pops. One day my friend said 'what's not to like about the New Forest?' I jokingly answered 'too many trees'. A couple behind me tutted and looked at me in disgust, pointing out that of course their are trees, it is a forest, and asked me clearly 'where.. are..you.. from'. Err, the New Forest!
woman visitor: where can I buy organic milk in the village?
me: try the general store. sorry I don't know but I get mine as green milk from my neighbours.
woman visitor: thank you. do you know what sort of bleach is used to make it white before we get it?
me: no idea. I've never asked them.
I hurried away, ready to burst.
me: try the general store. sorry I don't know but I get mine as green milk from my neighbours.
woman visitor: thank you. do you know what sort of bleach is used to make it white before we get it?
me: no idea. I've never asked them.
I hurried away, ready to burst.
