This company is a shambles. I'm now glad they messed me around a couple of years ago, as I ditched them and quickly signed up with another provider. Thank you Talk Talk!
Another point; as they sponsor the X Factor, it will be interesting to see if they have the cheek to churn out their usual self adulation adverts tonight. These prime time commercials must cost them tens of thousand of pounds or maybe millions over the length of the series.
To me, it sounds as though this money should have been invested back into the company. From my point of view, at the very least, some of it should have been ploughed back into staff training.