British Airways

[tezmand]

its a long story so i just put short version 80 yr old father in law went to catch flight back to grenada in carribean on sat morning ,flight cancelled put him in hotel said pick him up tomorrow , they forgot to come for him so missed flight so put him on flight monday to barbados where he had to wait 6 hrs in airport for another flight to grenada that was cancelled so flew out next day tuesday so all in all took 4 days to get home complained to ba when i eventually got through to customer relations after 47 minute on hold told they would be in touch , this was 5 th dec 2014 , no emails no txt no phone calls keep trying to phone constantly engaged, i expect this from ryanair not ba but i will not give up i want compensation for my 80yr old father in law this journey made him ill

[237SJ]

What do you mean by "they forgot to come for him"? There must have been a lot of other passengers in the hotel who were on the same flight. Did they all miss it for the same reason?

[tezmand]

Have no idea bout other passengers as I don't know them my father in law has to have wheelchair assistance and by their odwn admission they forgot him

[Prudie]

I'd keep at it Tezmand, I'm sure there are numbers that aren't engaged but you might be on hold for a while. I'm wondering if the connecting flight was with LIAT as it was cancelled (quite common) but BA can't be held responsible for that. If it is as you say you should surely get some compensation.

[tezmand]

I know I'm deffo entitled to the delay compensation but im after more for him they forgot him sent him to Barbados when he needed to go grenada rather thanpay for hotel until next Grenada flight ,it all made him Ill hes suffering from prostate cancer too

[tezmand]

Only one number for customer relations wen u got a case no prudie

[237SJ]

"Do not be surprised if British Airways claim against his travel insurance". I don`t know what Methyl means. Maybe he means they will ask him to claim against his travel insurance. They won`t. Write to BA Customer Relations (S506), PO Box 1126, Uxbridge, UB8 9XS Make sure you include the booking reference if you still have it.

[237SJ]

Sorry Methyl. They won`t. The policy holder is the only person who can claim against holiday insurance.

[tezmand]

Cheers for the info guys will do that he didn't have travel insurance bad I know if I had booked trip for him I wud of insisted on it although prob. Be pricey due to his prostrate cancer

[tezmand]

omg im fuming finally got through after being on hold for 36 mins and 22 seconds only to be told i have to send a letter from my father in law to say he gives me authorization to persue the claim for him why wasnt i told this in dec 2014 when i first started this grrrrr

[KARL]

There is an EU law in place, ratified by the UK, which states quite clearly what compensation your father-in-law is automatically entitled to - no ifs or buts, it is a legal entitlement enforceable in law/court. You can google "Passenger rights" and get the links and details - there are enforcement offices in most EU countries which can be contacted entirely free of charge, including in the UK.

In addition to the advice you already have, I suggest you include in your contact with BA a statement to the effect that if you do not hear from them you will proceed with pursuit of your legal rights but make it clear that in addition you/he seek(s) further compensation for exceptional hardship (if indeed you do).

[tezmand]

Will do Karl quick update decided to go on twitter and boy they was quick to get back to me power of social media eh ! Still send a letter of authorisation to continue with claim tho so here it starts gonna be a long journey I reakon cheers peeps

[Wrangler3]

Your mistake was not to put your complaint in writing as all travel companies need a paper trail, if only in case of future litigation. In my experience BA has an excellent record for customer relations but you may have to be patient simply because of the high level of correspondence that such large companies inevitably have to deal with. Certainly if your account of the journey is accurate, BA will be unable to refute your claim and I feel certain you will see a satisfactory conclusion.

[old_labour]

My BA flight from Stockholm to London City was delayed by almost 3 hours last April. This caused extra expense because of missed coach to Cardiff. Despite e mails to and fro BA refused to do anything. Had my delay been for 3 hours or more www.flightdelays.co uk would have helped me claim compensation from BA

[tezmand]

ok quick update eu compensation has been sorted £460 and according to BA they never ever give cash as compensation so was offered avios point or money off another flight for father in law , as hes now in late stages of prostate cancer and in hospital neither of these any use , explained this to lady on phone and now sending an e voucher for £100 off flight with BA that anyone can use as long as used within a year ,

[tezmand]

my father in law died not long after all this i continued with claim and ended up witht he eu compensation of £460 and £100 off a flight for any of paul family , was not impressed with ba customer service, i had to pretend he was still alive to continue with claim i gave his wife the money