W10 Start Up

[Hopkirk]

I have just changed my printer from an HP to a Canon.

Before adding the Canon, I uninstalled all the HP software.

Now on start up the computer moans that it can't find an HP module.

Presumably there is some start up list somewhere that needs changing.

Can anyone tell me what to do please?

Be gentle with me, I'm not familiar with a computers giblets.

[Hopkirk]

Apologies to the apostrophe society, I should have typed "..computer's..".

[Old_Geezer]

Interesting. No expert but if there is a daft rule saying it can not possess anything, can a computer ?

How did you uninstall it ? It sounds like it was an inadequate uninstall process.

Clutching at straws but is there a clue regarding a particular programme that is expecting the printer ? A wordprocessor perhaps ?

Are there any clues about the driver in the Control Panel ?

[Hopkirk]

I uninstalled using the uninstall a program feature in control panel.

I can't see anything in control panel about drivers, but then I don't know what to look for.

[gangesboy]

Try this link
http://h30434.www3.hp.com/t5/Inkjet-Printing/HPStatusBL-dll-module-could-not-be-found/td-p/1346385

[RATTER15]

Have you tried uninstalling and re-installing the Canon software, that would be my first move.

[Togo]

Kay Hopkirk. Click the 4 pane windows icon bottom lelt on screen or press the key on the board. select Settings, select Devices, select Printers and Scanners. Check if your new printer is there or add it.

[Togo]

You can also let windows manage your printer or scanner. Just a tip. If your cannon has a scanner option, you need to install the scanner & printer as 2 devices.

[bhg481]

You uninstalled the software but did you go into "devices and printers" (whatever the equivalent is in W10) and delete the HP? If the computer still thinks you have an HP printer it may be looking for the drivers on startup.

[Hopkirk]

Togo, the new printer is there, and working fine. Thanks.

Gangesboy, that is exactly the problem, well done!
I will study that in detail later to see if I can find the solution.

I guess though that there is some start up list deep in the bowels, and all it needs is that item deleted.

[Hopkirk]

Yes BHG, I did.

[Hopkirk]

No separate scanner option there, Togo.

[Togo]

Does the printer have a scanner? My cannon MX410 has them as 2 devices and I had to choose printer the first time I printed. If I want to use the scanner I have to choose it before hitting the print button. I rarely use it but it is there.

[Hopkirk]

Yes both old and new printers have scanners.

The new one is working fine, as was the old one.

Gangesboy has identified the problem.

[Hopkirk]

Update:

I had to make the same changes to my daughter's W7 laptop, and this didn't have the problem.

The difference was that in W7 there was an uninstall option in the program list.

I therefore reinstalled the minimum possible for the old HP printer on the W10 computer, but couldn't locate an uninstall option.
I am therefore leaving it installed to stop the annoying message.

[Togo]

Hopkirk have you tried the 'let windows manage your printer' option on the w10 device.

[Hopkirk]

No.

Should I?

The new printer is working fine.

[CrapAtCryptics]

Win retains the uninstall from the program list option