Mobile Networks

[whiskeryron]

Not sure whether this has been asked before. Should mobile phone signal suppliers be held responsible for charging customers who cannot receive a signal because of their location ? I live in a rural area in Herefordshire in a village where there is NO mobile signal available & cannot use mobile phone until I visit local town, I am therefore paying for a service I am mainly not receiving. Would it not be better if I was charged only for using phone in an area where there is a signal provided ?

[bhg481]

If you go "pay-as-you-go" you WILL only be charged when you are in an area where there is a mobile signal. If there's no signal you can't make calls, so no charge.

[Old_Geezer]

Is there no cooling off period for any contract ?

Seems to me the customer should ensure the product/service they opt to buy fits their needs. I think the service providers tend to show maps of coverage.

How would the supplier keep track of when you were in contact ? It's not going to be a normal data collection for them. And the data would be massive. Perhaps if you paid a £5000 premium a year to cover tracking costs ?

[woofgang]

I use payg for exactly this reason.

[whiskeryron]

Thanks guys