Aww the poor thing! I remember some years ago now having to get National Express home on Boxing Day as there were no trains.
Would have taken me just over an hour by train, but with a broken down bus (thank goodness for Starbucks at Birmingham Coach station!) and snow it took me 8 hours to get home, including a very expensive taxi ride when I finally got to Manchester as it was late then and I had missed buses going closer to home.
Never again! At least I was youngish then and my mobility wasn't too bad at that point!
I hope he gets his suitcase back ok today.