Scanner Problem

[Neveracrossword]

My new laptop, Windows 10, has accepted my printer/scanner and it shows up in 'Devices'. I am able to print with no problem, but I can't scan - well, I can't send the scan to my laptop as I used to. The only option coming up on the small screen (on the printer/scanner) is 'scan to USB'. Is this easily fixable?

[Lie-in King]

Which printer/scanner make & model do you have?

[Neveracrossword]

It's a Kodak 1.2, three-in-one.

[Lie-in King]

Ah sorry, not one I'm familiar with but is the following any help? -

http://tinyurl.com/zv5vo86

If not, I'm sure there're AB'ers with experience of this unit & will be able to help properly.

[SlackAlice]

On your laptop type in the search box 'scan' and click on the Windows fax and scan App. When the app starts, click on new scan Making sure your Kodak is switched on.

If you get a box stating no scanner is found then you will have install the scanner drivers, which should be on the DVD/CD supplied with printer

[fiction-factory]

So was it scanning and then sending it back via wifi?
Sounds good- I have always had to put a USB in the printer then transfer it via USB onto computer which is sometimes a pain

[Neveracrossword]

Thanks, both of you. Lie-in King, that link seemed to apply to Windows OS - and it seemed too technical for me. SlackAlice, your tip for finding the scanner worked! I've done a trial scan, which seemed to work - I'll need to see if I've stored it correctly!

[fiction-factory]

I may try that- if I can send docs to the printer via wifi then I think there may be a way of sending a scan by wifi from my printer to my PC

[Lie-in King]

"Windows OS" just means "Windows Operating System" - but never mind, I knew you'd get better help :-)

[Buenchico]

With 'all-in-one' printers, PCs recognise them as separate devices (printer/scanner/et), with each having its own driver.

Your post suggests that Windows 10 has recognised the printer driver but not the scanner one. Try reinstalling the drivers from the software which came with your printer/scanner, or from here:
http://support.en.kodak.co.uk/app/answers/detail/a_id/17138/~/kodak-all-in-one-printer-home-center-software-(including-drivers)---windows/selected/true

[SlackAlice]

Glad you've got sorted ☺☺☺

Just out of interest, when you typed scan into the search box did you get any Apps from Kodak show up? If not it means the scanner settings were not installed, they should be on the supplied CD

[SlackAlice]

*snap

More or Less

[bhg481]

I suggest you use Buenchico's link to the manufacturer's drivers rather than use your CD. Not the same scanner of laptop as yours but I found that my scanner wouldn't work with the drivers supplied on CD but downloading new drivers fron the manufacturer's website fixed the proble.

[Neveracrossword]

Sorry, Lie-in King, I thought Windows OS was some previous 'thing' ie like Windows 7!
SlackAlice, I don't think any Kodak apps came up - but I was busy following the instructions! I still have the CD, but I don't think this laptop has any slots, little drawer. I managed to find my saved scan, so thanks again. At the risk of sounding like a complete idiot, how do I get to save my scan as I used to - PDF (or something like that)? The options now are horrible-looking things - JFIF, GIF, TIFF, one beginning B...

[Neveracrossword]

Buenchico, I hope I'm not being too much of a pest, but I could do with one more piece of advice. I'm going to download the software from your link. The instructions say 'disconnect the printer from your PC'. Mine is connected by wi-fi, no cable - do I have to turn off the printer?

[Buenchico]

I'd turn it off while reinstalling the software, Neveracrossword.

[Neveracrossword]

Buenchico, your help has been invaluable - thanks a million. I now have everything installed and running properly. There's an added bonus for me - I now have my PDF option back, when saving things.

PS I got an error message saying 'Your computer firewall is blocking the network connection between the printer and computer. You will not be able to start network scanning from your printer.' As I don't even know what 'network scanning' is, and as my trial scans have worked, I'm assuming I can just ignore this.