Some Of Our Prices Are Changing, And We're Increasing Your Broadband Speed

[mikey4444]

In early November, I received a letter from BT, with the above heading.

The price increases was fairly modest, but I can detect no increase in my speed at all. I have had about 45-50 Mbps for 2 years now, and that is fine.

But the letter said I could expect a boost up to 76Mbps.

I heard that the expected infrastructure improvements that was promised has not now gone ahead. Not sure how to proceed ?

[dannyk13]

If you are satisfied with BT why do anything?

[bednobs]

perhaps your boost occurs at 3:17 am on a wednesday?

[aelmpvw]

//Some Of Our Prices Are Changing//
changing? can't bring themselves to say increasing can they?

[mikey4444]

I am satisfied but the expected boost hasn't happened.

Did anyone else who gets there internet from BT have similar letters ?

[bhg481]

Two points to note:
1. speed increases are not as obvious as speed decreases - experience of running an old network service in the 1980s taught me that. I had the ability to double the line-speed of some lines when others became free; users observed little difference. If you had to reduce the speed there was immediate recognition.
2. line speed is only relevant once you are connected to the source. This means that large downloads will be quicker but making the connection to the website in the first place won't be any different. Since most browsing comprises staring at a page and then, some time later, moving to another one an increase in speed does not have a marked effect.

[mikey4444]

bhg....I use a variety of source to measure my download speed, and none of them have changed a bit since that letter arrived last year.

To be fair to BT, they have been open and honest about the price increases.

[bhg481]

OK Mikey - I thought you were talking about perceived line speed.

[Old_Geezer]

Perhaps it was an increase in your theoretical max.

[mikey4444]

A direct quote from the November letter :::

" Enjoy faster movie downloads and smoother streaming, as we're giving your broadband speed a boost up to 76Mbps. If you haven't already received your speed boost, you an expect it before the end of this year "