I agree that this was way over the top, there was absolutely nothing wrong with it.
I'd like to cite something that happened to me a few months ago.
I was in our local Woolworths, and a little girl, about four years old, came up to me, and said she'd lost her daddy, so I took her hand, and was going into the store to find an attendant, when her father, who must have been worried out of his mind found us, he just gave me a llok, took her and went,, nothing else, but its been on my mind ever since, should I have just left her or what, the father, not asking questions, could have turned violent.
On reflection, I think I would still do the same, but the way this country is now, you have to be so careful.