Gp Complaints Procedure

[Charliebar1984]

Hi all

I hope someone can help. I’ve put in a complaint about my GP and have yet to hear anything back (over 4 weeks) there is someone I can escalate my complaint to if I’m not happy with my GP’s handling of it but for the life of me I can’t remember what it’s called.

Hope someone can help.

Thanks

[elliemay1]

The Practice Manager?

[Charliebar1984]

It’s the practice manager I made the complaint to. Not heard a word from her since I made the complaint

[Mamyalynne]

Some general guidance here.

https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/

[elliemay1]

Some info here:

https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery

[EDDIE51]

'PALS' as mentioned are very good and helpful . I had to use them once. Successful outcome for me.

[TonyV]

If you feel strongly enough about it use The Care Quality Comission, I've had to in past and they certainly get GP's on their toes.

https://www.cqc.org.uk

[Charliebar1984]

Thanks all.

I think it was the CQC that I was advised to escalate it to. Just couldn’t think of them.

Again thanks for all the replies

[Peter Pedant]

Give them a chance to reply by reminding them
and perhaps also asking what their reply standards are.

if you have heard nothing at all - then try again

CQC pointing out you have heard zilch

and if it is about a doctor - GMC
nurse NMC

oh how I used to love them ! complaints
as a means to improve my practice standards ....