Saying As I’M Not Allowed Out:0(

[Bobbisox1]

We had booked the Aspire lounge at Newcastle int Airport for our holiday that never happened, does anyone know if I’d be entitled to a refund as it was matters beyond our control? I’ve emailed them but as yet haven’t got one back
TIA
Sorry if this is in the wrong category

[237SJ]

Hopefully, this link will go to the right page of their FAQs https://www.executivelounges.com/faq

[THECORBYLOON]

From their website,

"ANSWER
I WANT TO CANCEL MY BOOKING, WILL I GET CHARGED?

If you wish to cancel your booking outside of 48 hours prior to arrival, there will be a £1.50 GBP (inclusive of UK VAT) Administration Fee per adult. However, if you wish to cancel your booking inside of 48 hours prior to arrival, then there will be a £5.00 GBP (inclusive of UK VAT) Administration Fee per adult."

As the booking was consequential to the cancellation, I believe they need not refund the whole amount.

[237SJ]

Was just going to say click on Booking but corbyloon beat me to it

[Bobbisox1]

I’ve been on to it but I thought maybe because it was beyond my control they would refund us?

[pastafreak]

Maybe they expect you to use the lounge even if you're not flying?
;)

[Bobbisox1]

You can’t go to the lounge unless you go through PP control Pasta

[THECORBYLOON]

I wasn't aware of that but they could argue as you could fly elsewhere you could use their facilities still and charge the normal cancellation fee.

[Bobbisox1]

Yes I suppose the could TCL, ic be happy if they deferred it to a later holiday

[237SJ]

https://www.executivelounges.com/blog/fee-free-bookings-in-march-april

[Bobbisox1]

Thanks for the very informative link 2375sj, greatly appreciated