Btinternet Email

[Daij]

I was using my email as usual earlier on this evening. At about 11pm I went to check my emails and tried to sign in and got the message; 'Sorry, we don't recognise this email address' several times. Anyone else experiencing this? Is it a site fault or something I've done? If it's me, can anyone suggest what I can do to rectify?

Thanks in advance

[brainiac]

Try an email address from here:

https://www.gmx.co.uk/

You can set it up to collect your Btinternet emails

[Buenchico]

A web search shows no current problems with BT's email service. Assuming that you're trying to access your mail via a web browser (rather than via a dedicated standalone email client), try clearing the browser's cache and/or using a different browser.

(If you need instructions for clearing the cache, please tell us which browser you're using).

[Buenchico]

PS: I've assumed that you've not simply got your keyboard caps lock on!

[Daij]

Buenchico - no, everything is as usual

[Hopkirk]

I have no idea what's wrong, but in such circumstances it is us

[Hopkirk]

... usually worth switching your computer off and on again.

[Buenchico]

So have you cleared the cache (or simply tried a different browser)?

[Peter Pedant]

no
working OK