Practice Manager

[jennyjoan]

Can the Practice Manager in your surgery - allowed to prescribe medication within her ability

[woofgang]

PP "just as a fr'instance: the MRCVS owns the practise but has been struck off ( they do that you know!) or is suspended. Then the practice ( er his practice) may well pay him a salary as a gopher and he works under a salaried vet whom he employs"

yes I get that but my point was that a vet practice manager doesn't have to be a qualified vet. The Head of the practice maybe but not the practice manager.

[jennyjoan]

I did try Woofgang, as I have said I had to ask her to repeat about 3 times what she was saying and I told her could I get a person that had time for me last time I spoke re my diabetes, she said if I could hear her then I could hear.

I'm so much on a downer. I left an email address for that person (the one who could take their time) but is of on leave but whether she will give it to her I don't know.

[TonyV]

jj I can contact my practice by email, check your surgery's online site (if they have one)

[Eve]

If you continue to have issues, especially with their approach to your hearing issues, forgive me if I've misremembered where about you live, around the Belfast area? If I've got it right, it looks like this organisation might be able to help.

https://patientclientcouncil.hscni.net/who-are-we/

They can be contacted by email, it's on their contact details page. Maybe they could help with what you can reasonably expect in terms of adjustments for your hearing issues and raising that with your surgery.

[MartinMillar]

Surely the fact that you are deaf must be on your record, so if she did in fact make that comment about not being deaf I would a email a complaint in and b make sure your medical record is up to date

[Vagus]

Jj, if it were me, I’d write to them, a long and detailed letter setting out your hearing difficulties and the response you’ve had from the one of their staff.
Explain what you’re trying to achieve, how upset and angry you are, and asking for an immediate response to your concerns.

[sherrardk]

Out of curiosity, how have you managed your medical needs for the last ten months? (Or maybe you haven’t needed to)

[Sqad]

Deaf and hard of hearing....separate meanings.
To the the medical world if you are deaf, then you cannot hear, but to the layman if you are deaf it usually means you are hard of hearing.
Hence the confusion of terms with the receptionist.
No big deal and no cause for a formal complaint.

[TonyV]

When I had issues with a practice, I said I would be contacting the GMC (General Medical Council) that had the desired result, suddenly could not be more helpful. You could try this route, or if you are really concerned over the receptionists attitude, which you obviously are, actually email the GMC.

[barry1010]

Isn't a GP receptionist a layperson? It is his or her job to communicate with patients and should be able to understand the common meaning of the word - it was not a conversation between two doctors.

[jennyjoan]

I am on record for being deaf sherrzrd the last year or so i get repeat prescriptions every month they are sent to boots electronically

[jennyjoan]

Vagus. I coulnt even ask for q1her name. As i can get many hearings. Ie. Penny could be jenny sherrard could be gerard anne could be sam. Thats what i hear. Mixed up words

[Vagus]

You don’t necessarily need her name, just that the receptionist you spoke to was less than helpful and unfortunately you didn’t get her name.
Anyhow, that’s what I’d do, I wouldn’t let it rest as it potentially impacts your health care, but you will obviously do as you see fit.