Deliveroo Refund

nailit | 20:32 Sat 06th Feb 2021 | Law

110 Answers

My sons GF ordered a shop with Deliveroo, for her mother, that included £30 worth of tobacco.
Said order was dropped on doorstep minus tobacco.

Numerous phone calls later, keep getting told that small print requires signature for age related product (fair enough...she wasn't home at the time of delivery).
However, thats all we are getting.
Keep on asking about a refund or tobacco been delivered and been told that its in the small print about age restricted items been signed for!
Manager rang back & when asked about a refund or delivery promptly terminated the call.

EH?
Surely a company cant retain £30 for an undelivered item?
Any advice/help appreciated
Thanks.

(All a bit of a ball ache with everything been on line nowadays, used to have a Trading Standards Office on my door step at one time)

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Barmaid

Best Answer

My view is that your son's GF has no recourse. She (or someone over 18) was not there to sign for age restricted products. Consequently, according to the terms she must have accepted at purchase, Deliveroo are entitled to charge her and not deliver the product. Clearly they attempted delivery by reason of the fact that the other items were delivered. You have...

17:05 Sun 07th Feb 2021

Go To Best Answer

MartinMillar

Of course it’s not theft

barry1010

Totally different scenario, Martin, and not at all relevant

royfromaus

barry1010
nailit, the delivery person kept the tobacco to do with as he wished. He is not allowed to sell it but can keep it or gift it to anyone over the age of 18.
________________________________

Dodgy deliveroo drivers delivering fags and tobacco will be knocking on doors with sponges.

barry1010

It isn't theft.

barry1010

They haven't been up till now, Roy, and that policy has been in place for as long as they've been delivering age restricted products. All the delivery services have the same policy - Uber, JustEat, etc.

MartinMillar

Thank you for telling me what is relevant shall I ask your permission before posting again Barry?

douglas9401

Just be grateful that the poster has deigned to accept the situation.
We just had to work through the entire membership until landing on an acceptable respondent.