Trying To Connect New Printer

[tearinghair]

I thought it was all going so well...
Bought a new printer, having given up on the HP. This is a Canon TS3355. Instructions look straightforward, followed them until I got to Download; then it won't run, and I'm getting the message from Winzip Selfextractor 'can't create output file'. What next, please?

[tearinghair]

I've followed online Help instructions as far as 'remove check mark next to Hide extensions on known files' and 'OK'. Then it starts talking about locating file and changing .exe to .zip and back again, and I'm completely out of my depth.

[SlackAlice]

Does this help?
https://www.youtube.com/embed/videoseries?list=PL-_444J_hTGmQtp1qlKulOecg97b75pHS&rel=0&autoplay=1&cc_load_policy=1

[tearinghair]

Thank you, SlackAlice, but I'd already got as far as downloading, but it still won't Run. There is information on the internet about what to do next, but it's beyond my capabilities I'm afraid. If it all went pear-shaped because I got muddled as I was trying to find the .exe file and change it into a .zip, and I risked losing any of the stuff stored on my laptop I'd be in a real mess.

[Tuvok]

https://support.usa.canon.com/kb/index?page=content&id=ART162911

I assume you are stuck at step 5. The file has probably dowloaded into your Downloads folder. However the fact that you have tried to run the file implies that you know where the file is.

[SlackAlice]

Download the printer drivers directly from here and install them. Make sure you select the correct operating system.

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_ts_series/pixma-ts3355.html?type=drivers&language=&os=windows%2010%20(64-bit)

[tearinghair]

Thank you, I'll have a go at that tomorrow.

[tearinghair]

Again, it was all going so well...I tried your suggestion, SlackAlice, and it seemed fine until it 'could not detect printer'. Continued with instructions, but I cannot see which button to press for 3 seconds. The layout doesn't look like my machine. Front? Back? Side? No similar illustration that I can see.

[tearinghair]

And to add to the confusion, the system seems to have found my original HP printer, but before I gave up on it I had it in wi-fi setup mode, and now that it's switched on again it's continuing to show the purple light running along the front so I can't get out of that. I am so fed up with being surrounded by myriad sheets of paper, manuals, boxes and goodness knows what else, when all I want to do is print a couple of documents.

[Tuvok]

Any use?

https://ij.manual.canon/ij/webmanual/WebGS/WGS/wgs_connect.html?lng=en&type=setup&area=me&mdl=TS3355&os=i

[emmie]

have you got children or even grandchildren that can advise.. as they seem good at tech stuff.

[SlackAlice]

Before going down the wi-fi route try plugging in a usb cable between printer and pc/laptop. Also, delete any HP printer programs and deselect the printer from your devices

[tearinghair]

Emmie, son works for Apple in LA, coming over in December if I can wait 7 weeks. Daughter in nursing home, probably permanently. Grandsons also in California. Husband frail and forgetful. I'm on my own except for all you wonderful people on AB.

[tearinghair]

Have just been out for some horticultural therapy, haven't got rid of many weeds but have come in with renewed enthusiasm to tackle my pair of recalcitrant printers.

[tearinghair]

No Tuvok, sorry. The same old Failed message. Unless I can't see the button I'm supposed to use, there isn't one that looks like the illustration.

[tearinghair]

It's jinxed, I know it is. Tried the USB cable, still no luck. In the middle od doing that I suddenly noticed that the HP printer, which I'd plugged in because the computer seemed to be saying that it would print, had stopped circulating its purple light and promptly printed the stuff in the queue. Hooray, I thought. Until I tried logging on to the internet and no IP addresses could be found, yet again. Internet connection returned when I unplugged the HP. You couldn't make it up, could you?

[tearinghair]

Finally done it! It printed beautifully. Thank you so much, everyone, for your help and patience. In my defence I've had a huge load of stuff on my mind; one big element was removed this afternoon, so I was able to concentrate more calmly.